Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.
We’re committed to offering our new colleagues a minimum of 16 guaranteed hours each week, but flexible opportunities are available for those who wish to work fewer hours (to a minimum of 12).
About the role
As the face of Tesco out on the road, you will deliver customers’ shopping trips across a wide geographic area. The role is more than just driving; it’s about helping people, providing great service, and making every customer interaction a positive experience.
Typical responsibilities include delivering during a customer’s time slot, calling the customer if arriving early, calling the store if running 30 or more minutes late, and ensuring the van is kept clean and road‑worthy.
Responsibilities
* Ensure the van and trays are clean, tidy, and organised.
* Keep the back yard clean, tidy and clear of rubbish, picking up litter as I see it.
* Wash trays as part of the tray wash process.
* Load the van as required and check the van for roadworthiness.
* Talk to the customer about any changes to their order, including short codes, substitutions, and refunds for items they are unhappy with.
* Take care of products/deliveries as if they were my own.
* Explain to the customer that they will not be charged for any further substitutions.
* Deliver during the customer’s time slot.
* Call the customer before arriving at their property if early.
* Call the store/centre if running 30 or more minutes late.
Qualifications
* Build relationships with colleagues to create team spirit.
* Warm, welcoming interactions with customers and colleagues; take time to understand the customer and say "Thank you."
* Act quickly to respond to the changing needs of customers and embrace change.
* Energetic and driven to deliver beyond expectations, balancing home and work.
* Share ideas with my Manager and other colleagues on how to improve our store for customers.
* Hold a valid UK/EU/EEA driving licence (Full or Automatic only) with at least 12 months of experience and no more than 3 penalty points.
Benefits
* Holiday starts at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
* Request flexible working from day one.
* 10% off and 15% discount on payday weekends – save up to £2,000 a year with the Colleague Clubcard; an additional card can be shared with family outside the home.
* Access to free wellbeing services and a range of resources to support mind, body, and life.
* Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%.
* Benefits to suit you – choose what you use from discounts and shares to cycle‑to‑work schemes.
* Uniform provided and policies to support you for all life’s moments, big and small.
* Access to colleague networks providing a space for colleagues from a range of backgrounds.
About Us
Our vision at Tesco is to become every customer’s favourite way to shop, whether at home or on the move. Our core purpose is "Serving our customers, communities and planet a little better every day." We strive to act as a responsible and sustainable business for all stakeholders, the communities we serve, and the planet.
Inclusive and Accessible Recruitment
We are proud to be accredited Disability Confident Leader and are committed to a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Age and Eligibility
We can only accept candidates who have passed the school leavers age. For the school leavers age in your country, click here. We can only accept candidates over 18 if the role requires working before 6:15 am, after 9:45 pm, or involves work in areas such as the warehouse, drinks, bakery, or driving.
Application
If you are interested, please apply through our website. For more information about Tesco, visit www.tescoplc.com.
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