Job Description
Head of Service - Repairs & Maintenance
Location: Dagenham (Hybrid Working)Salary: £65,000 + benefits
The Opportunity
We're recruiting for a Head of Service to lead a critical repairs and maintenance function within a growing and forward-thinking organisation.
This is a senior leadership role where you'll take ownership of operational delivery across repairs, planned maintenance, voids, disrepair, and compliance, ensuring services are safe, efficient, and customer-focused.
If you're passionate about driving operational excellence, leading high-performing teams, and improving service outcomes, this is a fantastic opportunity to make a measurable impact.
Key Responsibilities
Operational Leadership
* Lead the delivery of responsive repairs, planned maintenance, voids, disrepair and compliance services
* Ensure services are delivered efficiently, safely and in line with regulatory standards
* Monitor KPIs and drive continuous improvement across all service areas
* Oversee resource planning to ensure effective service delivery
People Leadership & Culture
* Lead, develop and inspire multi-disciplinary operational teams
* Drive a high-performance, inclusive and accountable culture
* Lead workforce planning including recruitment, development and succession planning
Stakeholder Management
* Build strong relationships with clients, contractors and internal teams
* Act as a senior point of contact for operational service delivery
* Ensure customer issues are resolved effectively with a focus on continuous improvement
Commercial & Financial Oversight
* Manage operational budgets and ensure value for money and cost control
* Support business growth and service improvement initiatives
Compliance & Risk
* Ensure full compliance with health & safety, statutory and regulatory requirements
* Manage risk and implement strong quality assurance processes
About You
We're looking for a strong operational leader with:
* Proven experience in repairs, maintenance, housing, or facilities management
* A track record of leading large operational teams in complex service environments
* Strong understanding of property compliance, H&S, and service delivery standards
* Experience managing budgets, performance, and KPIs
* Excellent stakeholder engagement and communication skills
* A continuous improvement mindset with the ability to drive change and performance
Experience within social housing, local authority or property maintenance sectors is highly desirable.
What's on Offer
* Salary of £65,000 with excellent benefit package
* Hybrid working (Dagenham-based with flexibility)
* Opportunity to lead a high-impact, essential service
* Work within a collaborative, values-driven environment
Apply Now
If you're ready to step into a senior leadership role where you can shape service delivery, lead teams, and drive real improvement, we'd love to hear from you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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