Jobs
My ads
My job alerts
Sign in
Find a job Career Tips Companies
Find

Customer care coordinator

Theale
One To One Personnel
Customer care coordinator
Posted: 29 August
Offer description

Customer Care Coordinator

Theale, Berkshire | 37.5 Hours

Create exceptional experiences as a Customer Care Coordinator - Have you got experience working in a call centre environment and have outstanding written and verbal communication?

Our client, a leading provider of Managed Equipment Services (MES) to the NHS and private healthcare sector across the UK, is looking for an experienced and motivated Customer Care Coordinator to join their fast-paced team in Theale, Berkshire.

To be successful, you’ll need at least 3 years of UK-based relevant experience and the confidence to deliver clear and professional communication every time.

Responsibilities

Provide outstanding customer service to improve customer satisfaction and nurture client relationships

Operate with self-awareness inspiring a culture of continuous improvement

Place customers at the centre of everything you do, understanding their wants and needs

Maintain the critical link between clients, service providers and operations managers to achieve a best-in-class service

Key Accountabilities

Working as part of a team to ensure processes and procedures are followed accurately and are aligned to the Customer Care Standard Operating Procedures

Coordinating the daily work flow for the management of service delivery to assigned customer contracts

Answer all telephone calls promptly and appropriately, in line with contractual obligations

Proactively resolving customer enquiries within first contact

Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed frameworks

Setting client expectations and striving to exceed these at all times

Establish and maintain external supplier relationships to assist with maintaining and exceptional level of customer service

Performance manage internal and external suppliers ensuring service is delivered within contractual service level agreements

Produce client facing estimates and quotations

Process purchase orders

Coordinate email traffic within the central shared inboxes

Upload data from service intervention records into the CMMS

Provide cross-functional support for other sub teams where required

Essential & Desirable Experience

Working in a call centre environment - Essential

Ability to manage multiple stakeholders simultaneously - Essential

Understanding and monitoring service level agreements - Desirable

Ability to recover customer conflict through the use of positive language - Desirable

An understanding of medical equipment - Desirable

Essential Skills

Excellent verbal communication

Excellent written communication

Intermediate IT skills to include Excel, Word and Outlook

Self-motivated with a flexible can do attitude

Adaptability to change

Good inter-personal skills, must be able to work as part of a team as well as individually

Desirable Qualifications

NVQ 1-4 Customer Service

Vocational Customer Service Certificate

Benefits

Private Healthcare

Employee Assistance Programme

Salary Sacrifice Pension Scheme

Electric Car Scheme

Cycle to Work Scheme

A DBS Enhanced Disclosure is required for all applicants.

If you have all the skills above and feel this is the role for you, please do not hesitate to contact Louise at One to One Personnel or forward your CV to (url removed)

Apply
Create E-mail Alert
Job alert activated
Saved
Save
Similar job
Customer care coordinator
Theale
Dovetail Hrs
Customer care coordinator
Similar job
Customer care coordinator
Sulhamstead
One To One Personnel
Customer care coordinator
Similar job
Customer care coordinator
Theale
Permanent
Customer care coordinator
See more jobs
Similar jobs
One To One Personnel recruitment
One To One Personnel jobs in Theale
Service jobs in Theale
jobs Theale
jobs Berkshire
jobs England
Home > Jobs > Service jobs > Customer care coordinator jobs > Customer care coordinator jobs in Theale > Customer Care Coordinator

About Jobijoba

  • Career Advice
  • Company Reviews

Search for jobs

  • Jobs by Job Title
  • Jobs by Industry
  • Jobs by Company
  • Jobs by Location
  • Jobs by Keywords

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2025 Jobijoba - All Rights Reserved

Apply
Create E-mail Alert
Job alert activated
Saved
Save