Job Overview
1. An opportunity for an Operations Manager Assistant at Bristol airport to lead and manage the HBS operation.
2. Supporting the Ops Manager to ensure the smooth and efficient management of the HBS operation.
3. Partner and build trusted relationships with airport, security agencies, and CAA.
4. Support the Operations manager with the creation and successful implementation of a strategy designed to grow and enhance the security.
5. Assist the Ops manager liaising with Mitie technology to evaluate, decide and implement key investments in equipment, infrastructure, and talent.
6. lead and develop the operational security teams to be committed and enthusiastic to deliver best in class HBS security.
7. Accountable for the development and training of security teams so that security, safety and customer services is paramount in everything they do whilst operating on behalf of Bristol Airport
Job Specifics
Responsible for the day-to-day administration of security within a highly regulated airport. ensuring that compliance with CAA legislation is maintained.
Producing and reviewing risk assessments
Preparing safety and security awareness training.
Maintaining pay and scheduling systems.
Support Operations Manager to ensure compliance with CAA training and recruitment standards.
Support the Operations Manager to ensure compliance to the local airport regulations.
Nominate and implementing awards such as MITIE stars.
Ability to provide constructive challenge and feedback.
Creating a positive and inclusive culture where people feel great to come to work.
Responsible for recruitment and retention of new and existing staff.
Person Specification
Demonstrate expertise in leadership role in a regulated aviation, area and people management skills in Security leadership roles.
Detailed knowledge and understanding of operational practices, procedures and the statutory documents which govern security requirements in the aviation sector.
Candidates must have strong interpersonal and communication skills with a sense of urgency, ability to absorb various technical data, prioritise and to make sound decisions based on the information learnt.
Treats others with dignity and respect.
Communicates well (verbally and in writing) with colleagues and clients.
Works harmoniously with others, helping to generate a positive team atmosphere.
Builds effective working relationships.
Leads by example.
Undertakes all tasks willingly, prepared to go that extra mile.
Completes all tasks, including paperwork, accurately and on time; always maintaining a high standard.
Demonstrates a professional attitude and approach at all times.
Takes pride in their appearance and is punctual.
Ensures own and others Health and Safety at all times.
Uses own initiative where appropriate.
Takes responsibility for planning and organising own work where appropriate.
Seeks opportunities to improve existing processes and procedures.
Provides creative but practical solutions to problems..
8. Main Duties
9. Pro-actively demonstrate and work to the Company's values
10. Efficiently and cost effectively manage and develop the contract.
11. Manage and develop a professional and effective operational team, ensuring objectives are set, monitored and achieved and that all employees are appraised and have a personal development plan.
12. Carry out the day-to-day management of relevant employees including conduct, performance, attendance and capability.
13. Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from HR
14. Attend HR related courses to ensure competence in dealing with people management responsibilities.
15. Build positive and productive working relationships with all customers, delivering excellent customer service and seeking ways to continuously improve and exceed expectations.
16. Provide management information/reporting as required.
17. develop, communicate and implement local rules as agreed.
18. Lead by example with regards to health and safety, compliance with statutory and contractual legislative requirement.
19. understand and comply with policies and procedures.
20. Comply with all QHSE policies and procedures.
21. Attend and fully participate in training and appraisal activities as required.
22. Undertake additional duties in line with capabilities as required.
What we are looking for
23. Holds relevant professional, or management qualifications, and/or has relevant experience. Able to represent MITIE effectively at both internal and external meetings. Able to undertake budget setting and demonstrate appropriate financial management. Able to lead, motivate and manage a team effectively. Seeks out and takes opportunities to learn new skills as part of personal professional development. Leads by example in all role activities.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .