Customer Service Administrator
Our client based in Atcham is looking for a temporary to permanent part time customer service administrator to join their busy team, helping to support the senior staff.
As part of the role, you will be supporting customers using the companies and clients services, you will be focused on customer education, service communication, KPI understanding, complaints handling, and staying up to date with national partner system updates to ensure a consistent, informed, and 5-star customer experience across all networks.
You will also be supporting customers with booking, tracking, manifests, and portal usage, explaining network-specific service levels, and managing expectations on waiting times, you will also be the first point of contact on network processes and supporting customer understanding of service options, premiums, and surcharges whilst assisting with tariff changes and commercial communications.
Also, as part of the varied role, you will be updating customers on network trading days and service calendars communicating bank holiday, peak, and network-specific service changes with operations to ensure consistent and accurate messaging. Monitoring partner communications, bulletins, and system notices translating system or process changes into clear, customer-friendly guidance, you will also be sharing relevant updated with internal teams to ensure aligned understanding.
Ideal Candidate
Customer service or administration experience
Confident explaining systems, services, and processes to customers
Strong written and verbal communication skills
Organised, detail-focused, and calm under pressure
Customer-focused and professional
Proactive and keen to stay up to date with change
Well organised, reliable, and solution-focusedHours
9-3pm (Can be slightly Flexible)
20-25 Hours per week
Monday – Friday
Salary
£13.46 per hour
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