Join a dynamic team where you'll build lasting customer relationships and drive business growth through comprehensive after-sales support. We are looking for an After Sales Associate to join our team in Bedford. The role involves customer support, sales administration, warranty handling, and dealer engagement. Key Responsibilities * Process customer account applications, orders, invoicing, delivery and picking notes * Visit dealers and support product promotion activities * Monitor overdue accounts and credit limits * Arrange collections, refunds, and track deliveries and back orders * Handle customer enquiries, complaints, and product fault reports * Manage warranty claims and generate job sheets for service agents * Track warranty jobs, service reports, spare parts, and monthly statements * Update sales and operations teams on shortages and supplier ETAs * Prepare weekly sales reports and perform sales data entry * Maintain customer records and support marketing activities * Control stock of marketing materials (brochures, catalogues) * Report competitor activity and escalate complex cases to the Sales Director Requirements * GCSE grade 5 or above in Maths and English * Valid UK driving licence and access to a car * Minimum 3 years' experience in Sales or After-Sales * Excellent communication and organisational skills * Proactive, multitasking, an...