My client is an award-winning advice firm with offices in Norfolk and Suffolk; they have been established for over 35 years.
My client is looking for an experienced administration professional with strong problem-solving skills, attention to detail, a mindset that naturally looks to improve processes as well as someone who enjoys working collaboratively to support their established operations team.
The successful candidate will benefit from a market leading salary and benefits package and importantly the opportunity to progress in their career with support both personally and financially, in addition all professional exam costs are met, and study is supported.
Role Purpose
You will provide administrative support to the Operations Department maximising back-office system functionality, producing a range of reports and data analysis, and assisting with operational queries.
You will have involvement in multiple projects across the department, the purpose of these projects is to enhance the service delivered to clients as well as supporting the team and will involve keeping records up to date on my clients back office systems
Key Responsibilities
* You will update various records, primarily on my clients back-office system for data cleansing and running various exception reports and team liaison
* You will maintain and evolve a number of systems and processes to help keep the support teams working effectively
* You will provide data analysis and reporting across the back-office with a focus on core client data held ensuring the team are keeping records up to date
* You will assist with testing and implementing new functionality available on the back-office systems
* You will have involvement in a wide variety of projects, which will enable business and team efficiencies and benefit from new technology as it becomes available, including client processes
* You will update tax year-end legislation changes across several systems
* Working with Document Designer on the template area of my clients back-office system, which is used to set up and maintain a range of documents for the teams use
* Advise and support on IT queries where possible
* Compile data for bulk mailings from my clients back-office system
* Maintain and update your own personal development record
Essential Skills
Data analysis
Strong attention to detail/accuracy
Basis numeracy and data handling skills
Computer literate
Analytical
Good organisational and prioritisation skills
Time management
Ability to identify and raise issues and errors where applicable
Ability to follow rules and procedures
A willingness to learn rules and procedures
A willingness to learn and take feedback
Good problem solving skills
Team work (working collaboratively)
Ability to build and maintain relationships
Strong communication skills – written and verbal
Desirable Skills
Producing data and reports
Development of software
Commercial awareness
Strong Microsoft Excel skills
Personal attributes
Behaving in a professional manner
Trust and integrity
Curiosity and willingness to learn and improve
Willing to help and support the wider team e.g. covering reception/IT queries
Benefits
29 days holiday + office closed between Christmas and New Year + Birthday off
5% pension contribution
Flexible working
Hybrid working (after 1 year)
Profit Share
Social events
Free parking
Free drinks/fruit
Cycle to work
Length of service recognition
Discounted legal services
Life cover and income protection
Healthcare cash plan
Private health care scheme