We are Hiring for an Application Support Executive role for an International Bank based in Harrow.
JOB ROLE
Provide user support for Finacle e-banking systems, including troubleshooting and resolving issues. Collaborate with cross-functional teams to ensure seamless usage of Finacle systems with other applications. Develop and maintain documentation of Finacle system configurations and procedures. Day-to-day dealing with users such as back-office, front-office, Treasury, Finance, Operations, Branch Operations, basic infrastructure support is a key role to be played. Handle projects and generate reports with respect to the systems being handled.
JOB RESPONSIBILITY
✓ Support for Finacle Core, Treasury, Nostro Reconciliation, SWIFT, AMLOCK, Pelican applications/operations.
✓ User Access Management and administration of applications as per Department requirement.
✓ Handle Finacle customization/enhancement projects.
✓ UAT testing and implementation of new modules/applications. ✓ Analysis and escalations of critical issues
✓ Guide and train users for day-to-day jobs.
✓ Support for general administration of the department.
✓ Support to the infra management team within Systems department.
✓ Generate reports/MIS as per organizational requirement using suitable tools using SQL developer/oracle suit by running/creating DB Queries
✓ Resolve tickets assigned in RMS (Request Management System) within TAT, as per department requirement.
✓ Support for internal/external audit requirements.
✓ Provide branch support for resolving the applications/report issues by proactively understanding the issue. ✓ Resolve tickets assigned in RMS within TAT.
✓ Liase with offshore team by raising support tickets in S-Core Application for resolution of issues.
✓ Ad hoc projects and tasks related to Systems, as allocated by the Head of Department/line Manager.
✓ Record-keeping/documentation in view of all the above matters.
Must Have :
1. Strong hands-on experience in Oracle/RDBMS/SQL, including writing, understanding, and executing day-to-day database queries using SQL Developer/Oracle tools.
2. Excellent knowledge and support experience in Finacle suite of applications and Core Banking applications, and underlying interfaces. Hands on experience in handling local payments and remittance flows.
3. Good understanding of Finacle Core menus, banking operations, and experience in supporting Core Banking application users and related processes.
4. Experience in providing day-to-day application support to SBIUK branches and internal users, including troubleshooting, incident resolution, ticket handling, user access management, and issue escalation.
5. Ability to handle UAT testing, implementation of new modules/applications, MIS/report generation, documentation activities, and coordination with cross-functional/offshore teams while working effectively under pressure and tight deadlines