Overview
Responsibilities
Are you ready to take your career to new heights?
1. Start date: Various from March 2026
2. Location: Natwest Bank. Birmingham City Centre - office based training and grad bay (7 weeks). Hybrid once you have completed training and successfully passed grad bay
3. Great public transport links!
4. Salary: £12.60 p/h, £26,208.00 p/a
5. Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00
6. Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite
7. Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history
Please be advised that after successful completion of the oline assessment, you will be contacted to comlpete a face to face interview via teams
8. Description of the Job
Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals.
Key Responsibilities
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals
Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs
Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience
Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Join us as a Customer Service Associate
9. We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
10. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
11. We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience
What you'll do
In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
Your duties will include:
12. Supporting the bank’s way of working to help as many customers as possible
13. Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
14. Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
15. Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
The skills you'll need
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
Values we look for you to have:
16. Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
17. Collaboration- You enjoy working with others and you like working as a team player.
18. Communication- You can speak and write clearly and in a confident manner.
19. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
20. Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
21. Critical Thinking- You are able to think logically when making decisions.
22. Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
23. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
We’re also looking for you to demonstrate:
24. Excellent communication skills, both verbal and written
25. A background of working within a regulatory environment
26. Good technology skills with the ability to use Microsoft Office
27. A customer focused attitude
What you get from us -
28. Perks at Work – Savings Discounts / Free Online Classes
29. - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
30. Critical Illness – up to £10,000
31. Cycle to Work Scheme
32. Eyecare support voucher
33. Holiday Purchase Scheme
34. Length of Service Awards
35. Workplace Pension
36. Monthly Inspire Awards – For the best of the best
37. Refer-A-Friend earns up to £1,200 for you
38. Monthly Wellbeing Webinars
39. Dedicated Employee Experience Progress – Here to support TP journey
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address.. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
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