Customer Care Coordinator required in Poole!! Excellent salary and quick progression opportunities plus bonus!
My client is offering you an exciting chance to join their dynamic team and play a vital part in creating an outstanding experience for their homeowners.
This is a hands-on position where no two days are ever the same – you’ll be organising, problem-solving and building great relationships with homeowners, colleagues and contractors. If you’re a natural multi-tasker who loves a challenge, this could be the perfect next step in your career!
Key Responsibilities
* Manage and resolve defects for occupied homes within our developments, ensuring homeowners receive the highest standard of service at every stage.
* Schedule and coordinate appointments with the Maintenance Manager and subcontract trades, ensuring works are booked promptly and completed efficiently.
* Build and maintain strong, proactive relationships with homeowners, clients and contractors to support smooth communication and effective issue resolution.
* Obtain quotations, raise purchase orders and ensure all recoverable costs are charged back to the relevant contractors.
* Accurately update and maintain daily defect and snagging records using our defect management system, Snag R (training provided).
* Provide general administrative support, including ad-hoc tasks such as emergency key drop-offs – being a flexible and supportive team player.
* Support the Customer Care Manager with end-of-defect inspections, site quality checks and plot sign-offs to prepare homes for completion.
* Work closely with the Front of House Administrator to ensure handover documents and homeowner folders are complete, and properties meet the highest standards before handover.
* Escalate persistent or recurring issues to the Customer Care Manager and contribute to continuous service improvement.
* Issue homeowner satisfaction surveys following property completion and monitor feedback.
* Carry out quarterly inspections on retained properties to ensure they remain defect-free and in excellent condition.
You’ll also need to hold a full UK driving licence, as their developments are spread across Dorset and Hampshire.
This is a full-time, permanent role (Monday to Friday, 8am–5pm, with a 4:30pm finish on a Friday), offering the chance to grow and develop within a small, friendly and supportive team