As a Team Coach, you’ll recruit, lead and inspire a team of Customer Service Advisors, bringing out their best through your natural coaching style. You’ll empower your team to consistently deliver outstanding customer service while meeting key business objectives, fostering a culture of continuous improvement and high performance.
You’ll play a pivotal role in shaping team success by driving improvement initiatives, delivering clear and impactful communications, and building strong connections across the wider business. As a visible and influential representative of the Contact Centre, you’ll ensure your team feels informed, motivated, and aligned with organisational goals.
This is a hybrid role offering flexibility. The Contact Centre Team Coaches typically spend a couple of days in the office for meetings and on-site presence to support new starters and provide hands-on coaching where needed.
Your broader responsibilities will include leading targeted improvement initiatives, effectively communicating key updates to your team, and building strong relationships across the wider business to represent the Contact Centre.
About you
Ideally, you’ll be an experienced people leader who thrives on developing others and achieving results through teamwork. You bring a proven ability to lead successful teams, create a strong sense of cohesion, and nurture individual growth.
Previous contact centre experience will put you in a strong position for understanding the requirements of the role. You’re proactive, adaptable, and always one step ahead ready to coach in the moment and support your team to perform at their best.
Above all, you’re passionate about delivering exceptional customer experiences. You put the customer at the heart of everything you do and inspire your team to do the same, ensuring every interaction makes a positive difference.
Ready to apply?
To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job.
We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.
At Aster, we have a customer first culture, with customers at the heart of everything we do, so we expect all our colleagues to be motivated and inspired to deliver a positive customer experience.
All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.