Darlington Ref: VA3883 OFE Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression Customer Service Advisor – Darlington Location: Darlington Job Type: Full-Time 42.5 hours per week At Steer Automotive Group, we are committed to delivering excellence in customer service, embracing innovation, and operating with integrity in everything we do. We are looking for a friendly, professional, and highly organised Customer Service Advisor to join our busy automotive repair centre in Darlington. This is an excellent opportunity for someone with customer service, administration, reception, or customer support experience who enjoys working in a fast-paced environment. As the first point of contact for our customers, you will play a key role in ensuring every customer receives an exceptional experience from initial enquiry through to vehicle collection. Key Responsibilities Welcome customers professionally both in person and over the phone Manage repair bookings and customer appointments Provide customers with updates on vehicle repairs and progress Coordinate vehicle handovers and collections Liaise with technicians, insurers, and suppliers to ensure smooth communication Handle customer queries and resolve issues efficiently Maintain accurate customer records and administration systems Deliver outstanding customer service at every stage of the repair journey About You Previous experience in a Customer Service Advisor, Customer Service Representative, Receptionist, Administrator, or similar customer-facing role Strong communication and interpersonal skills Excellent organisational and multitasking abilities Comfortable working in a busy office environment Good IT and administrative skills A positive attitude and passion for delivering excellent customer service Automotive industry experience is beneficial but not essential What We Offer Competitive salary Performance-based bonus opportunities Ongoing training and career development Supportive and collaborative team environment Opportunities to progress within a growing automotive business If you are looking for a rewarding Customer Service Advisor job in Darlington and want to join a company that values Excellence, Innovation, and Integrity, we would love to hear from you. Apply today and become part of our customer-first team.