Overview
Talent Acquisition at HCL Technologies - Europe
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, with an idea-first mindset and a culture that emphasizes initiative and impact. This role focuses on providing hardware/software support to employees and incoming new hires, with responsibilities including weekly reporting, inventory management, and other administrative tasks as needed.
Candidate should have valid authorization to work in the UK.
The job requires travel between offices (up to 150 miles); selected candidate must have a car in good condition. The role may involve using a ladder up to 10 feet and could require movement for troubleshooting or cable tracing tasks. Flexibility to work different shifts or late hours is expected to support business and project requirements.
Desired Skills & Experience
* Responsibilities:
* Image and install software on Windows and Apple laptops/desktops including IMAC (installations, moves, adds, and changes) and remote support
* Troubleshoot post deployment issues on Windows, Macintosh, and mobile devices
* Printer break-fix and installation
* Disposition, redeployment and asset reclaim
* Shipping coordination
* Data backup and data recovery coordination
* Hardware refresh
* Warranty and out-of-warranty repair and replacement
* Depot services
* Walk-up support
* Spare parts management
* Executive (VIP) support
* Audio and video support including health checks
* Inventory and asset management – depot operations
* Coordinate with external vendors for dispatch support
* Identify and resolve hardware and software application conflicts
* Open and close service requests and manage classification, assignment, tracking, and completion
* Asset tagging and entering all incoming equipment into the asset management system
* Collaborate with cross-functional teams to onboard incoming new hires
* Ensure hardware is properly assigned and updated in the management system
* Provide weekly reports on physical inventory counts and weekly outflows of hardware
* Work with external suppliers to schedule repairs for damaged/malfunctioning hardware
* Ensure resolutions align with company standards and policies
Requirements/Qualifications:
* Prefer at least two to three years IT experience, including technical training
* Knowledge of Windows and Macintosh platforms (including portables) and Microsoft Office
* Experience with imaging Windows 10 OS
* Familiar with basic network concepts (e.g., TCP/IP, Windows networking, Ethernet)
* Experience with PC-based word processing, presentation, and email software
* Experience with PC-based spreadsheet software for formulas and cross-worksheet calculations
* Ability and willingness to work extended hours or modified schedules to support planned activities or emergencies
* Outstanding customer service and interpersonal skills
* Excellent organizational skills and the ability to prioritize tasks among many requests
* Experience working in or supporting a call center or help desk environment
* MCP and/or A+ certifications
* Aptitude for learning
* Excellent oral and written communication skills
* Ability to work in teams
* Able to lift up to 50 lbs (physical effort required)
Seniority level
* Entry level
Employment type
* Contract
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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