Guest Relations Manager – Fraser Suites
Frasers Hospitality, a member of Frasers Property Group, owns and operates seven serviced‑apartment properties in the UK under the Fraser Suites brand. The role reports directly to the Front of House Management and Operations Manager and focuses on ensuring world‑class service across all departments.
Responsibilities
* Maintain service levels that consistently exceed guest expectations and deliver memorable experiences.
* Lead and support all Front Office team members to fulfil their duties and act as the management representative during operating hours.
* Build a culture of feedback sharing and continuous improvement across teams.
* Ensure the Front Office meets service standards, targets and budget requirements.
* Maintain booking, billing and revenue control for accurate revenue management.
* Explore sales opportunities through upselling techniques in collaboration with the Senior Sales Manager.
* Ensure the correct ambience is maintained through music, lighting, temperature, flowers, cleanliness and language, adhering to Standard Operating Procedures.
* Coordinate daily communication with Front of House, Maintenance, Housekeeping and senior management.
Qualifications
* Proven experience in a similar front‑office management role.
* Excellent communication, leadership and team‑management skills.
* Strong attention to detail, time management and problem‑solving abilities.
* Passion for customer service and a desire to create memorable guest experiences.
* Hands‑on attitude and the ability to inspire staff.
* Eligibility to work in the United Kingdom.
Frasers Hospitality is an equal‑opportunity employer and welcomes applications from all backgrounds.
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