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Aftersales & warranty coordinator

Horley
Permanent
Baxter Technical Limited
Warranty coordinator
Posted: 8h ago
Offer description

Aftersales & Warranty Coordinator Location: Horley, Oxfordshire (OX15 6BN) Type: Full-time, Office-based (occasional travel may be required) An exciting opportunity has arisen for a proactive and customer-focused Aftersales & Warranty Coordinator to join a specialist vehicle team. This role is key in supporting the sales function while taking ownership of the aftersales and warranty processes to deliver a seamless, high-quality experience for customers. Key Responsibilities: * Act as the primary contact for all aftersales enquiries, including warranty bookings, repairs, parts, and accessory requests * Manage the full warranty claim process: submit and monitor claims, liaise with suppliers and manufacturers, and maintain accurate records * Coordinate service and repair appointments, ensuring clear communication and timely follow-ups * Maintain up-to-date customer and warranty databases * Provide administrative support related to vehicle handovers and associated documentation * Assist with compliance submissions and quality-related reports * Identify recurring issues and suggest improvements to internal processes * Work closely with workshop and office teams to support smooth daily operations * Prepare aftersales-related reports for internal use Ideal Candidate: * Previous experience in aftersales, warranty coord...

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