We are looking for a passionate and knowledgeable receptionist!
About the role:
Supporting the Front Office team in our busy 154-bedroom hotel, the Receptionist role will help manage the reception desk, providing a warm and welcoming service to all guests from arrival to departure, whilst ensuring all administrative work requirements are completed as per Hilton standards.
You will deal with incoming calls, taking of messages, using the online system, setting wake up calls and ‘Do not Disturb’ where appropriate. Allocating rooms correctly and to be able to enter them into the computer system. Handle and be responsible for all monies paid into reception, plus floats ensuring all monies are accounted for and there are no discrepancies. You will also support the F&B team by trying to upsell the restaurant and taking reservation bookings. As well as being a great team player and supporting the wider hotel when necessary.
Please note- Although shifts are predominantly 6am-2.30pm or 2pm-10.30pm, on occasion 10pm-6.30am shifts will be required. This role will require a DBS.
The person we are looking for as a receptionist has…
* Previous experience in a customer-focused industry
* Previous experience within a hotel reception is a distinct advantage
* Educated to at least GCSE level or equivalent
* Positive attitude and good communication skills
* Commitment to delivering a high level of customer service
* Ability to work on your own and as part of a team
* Competent level of IT proficiency
Work Perks of being a receptionist with us…
* Annual passes to attend any of our 21 venues
* Discounted food & ARC days out
* Discounted hotel stays
* Cycle to work scheme
* Study assistant schemes
* Holiday allowance increasing with length of service up to 28 days
* Company life assurance scheme
* Discretionary group annual bonus schemes to reward your hard work
* Internal development programmes to help you progress
* Support with study through our study assistance schemes
We embrace diversity, We develop our people, We care for our visitors, We think about our impact, We are proud of our sport.
We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today.
The Grandstand
Doncaster
South Yorkshire
DN2 6BB
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