Job Description
* Deliver exceptional guest service, ensuring every guest receives a warm, personalised and luxury‑level experience.
* Resolve guest queries and concerns promptly and professionally.
* Maintain spa ambience, including cleanliness, presentation, and atmosphere in all treatment and relaxation areas.
* Support VIP and special‑request guests in line with Fairmont standards.
* Supervise daily operations of therapists, receptionists, and spa attendants.
* Lead pre‑shift briefings to communicate priorities, occupancy, and service expectations.
* Coach and mentor team members to uphold service excellence and operational standards.
* Support training and onboarding of new spa team members.
* Oversee treatment scheduling to maximise therapist productivity and guest satisfaction.
* Ensure compliance with health, safety, and hygiene standards, including COSHH and industry best practice.
* Monitor stock levels of products, linens, and consumables, raising requisitions as needed.
* Support spa opening and closing procedures, ensuring readiness and security.
* Assist with retail sales performance and product recommendations.
* Support revenue targets through upselling, package promotion, and efficient scheduling.
* Maintain accurate records, including treatment logs, therapist hours, and operational checklists.
* Assist with reporting on KPIs such as occupancy, retail conversion, and guest feedback.
Qualifications
* 1–2 years’ spa experience and some supervisory exposure preferred within a luxury hospitality environment
* Deliver excellent guest service, resolve queries, and maintain a luxury spa environment
* Supervise daily operations, support therapists and reception, and lead briefings
* Manage schedules, maintain hygiene and safety standards, and oversee stock
* Support retail sales, upselling, and basic KPI reporting
* NVQ Level 3 Beauty Therapy (or equivalent) required
Additional Information
What is in it for you?
* Exclusive Discounts:
o Fairmont Cheshire, The Mere, Spa and Golf discount
o Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
o 20% off food and beverage in on-site restaurants
* Colleague restaurant
* Being part of The Mere Team – our culture is unique!
* You will benefit from training and development opportunities
* Competitive salary and benefits including pension
* 28 days of holiday including public holidays
* 1-5 days service award based on length of service
* Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
* And last but not least you will get to work with a team of EXTRAORDINARY people