Job Title: Cleaning Account Manager Location: Berkshire & Oxfordshire Hours: 40 per week, Monday–Friday Salary: £31,000–£34,000 per annum (DOE) We’re looking for an experienced and driven Cleaning Account Manager to join our thriving Berkshire & Oxfordshire cleaning division, managing a portfolio of prestigious corporate sites. Following a series of new business wins across Reading and Oxford, this is an exciting opportunity to make a real impact within a growing organisation. In this varied role, you’ll lead and inspire a team of cleaning operatives, ensuring exceptional standards of service while fostering a supportive team culture. With no two days alike, your ability to build strong relationships, solve problems, and deliver results will be central to your success. Key Responsibilities * Build and maintain excellent client relationships, ensuring high levels of satisfaction * Deliver and monitor consistently high service standards across all contracts * Recruit, manage, and develop local service teams to achieve their full potential * Complete audits, reports, and ad-hoc activities to support the Operations Manager * Conduct regular contract and specification review meetings with clients * Ensure full compliance with Health & Safety legislation and company procedures * Identify opportunities for continuous improvement, cost efficiencies, and account growth About You * A strong, motivational leader with the ability to plan ahead, work under pressure, and influence stakeholders at all levels * Experienced in financial forecasting, budgeting, and performance analysis * Knowledgeable in Health & Safety systems within the cleaning industry, with a proactive approach to risk management * Experienced in managing corporate client accounts (highly desirable) * Flexible, adaptable, and solutions-focused with excellent communication skills * Full driving licence with the ability to travel between sites This is a fantastic opportunity for a people-focused leader who thrives in a fast-paced environment and is ready to take the next step in their career. If you’re passionate about service excellence and want to be part of a growing team, we’d love to hear from you. What we offer you The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you. What’s in it for you? We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get: * Employee Ownership – You are part of our success! * 33 days holiday (including bank holidays) * Company sick pay * Maternity and paternity leave support * Life assurance cover * 24/7 GP access, plus mental health, wellness, financial, and legal support * Two paid volunteering days per year – Give back to a cause that matters to you * Exclusive perks and discounts – More than 250 deals available * Ongoing training and development – From apprenticeships to leadership programs * Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way * Recognition and rewards – Celebrating our shining stars all year round Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Please note: Security clearance (DBS) is required for this role