Overview
To provide effective reception and clerical support within the Cardio-Respiratory Department on both sites.
The confidential nature of all work concerning patients must be understood and safeguarded.
Responsibilities
* General reception duties including answering the telephone and dealing with all enquiries respectively.
* Regular communication with wards, GPs, outpatients using written and verbal communication.
* Act as necessary to ensure patient DNAs are recorded and dealt with in line with trust protocols.
* Assisting the Cardio-Respiratory service manager and waiting list team leader with general administration duties including taking telephone messages when they are unavailable.
* Filing and distribution of all test reports and results.
* Retrieval and tracking of case notes when required.
* To assist the waiting list team with general administration duties including taking telephone messages when they are unavailable.
* Assist in ensuring compliance with all quality standards.
* To adhere to all trust policies and procedures – to keep up to date with all mandatory training.
* Work within trust/department guidelines/protocols.
* Undertake all administrative procedures pertaining to role including reception duties.
* Ensure calls are answered in a timely manner and dealt with professionally and appropriately.
* Always be respectful and professional to both patients and members of staff at all levels, in accordance with expected trust ‘Behaviours’.
* Close liaison with primary care and hospitals/providers is required to ensure data is transferred correctly and in line with trust policies and procedures.
About Warrington and Halton Teaching Hospitals NHS Foundation Trust
Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff. We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.
Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.
Warrington Hospital is home to our emergency, critical care and maternity services; Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.
A CQC-rated ‘good’ organisation with ‘outstanding’ features, we are working towards university hospital status, having achieved teaching hospital status in 2019.
We employ nearly 5,000 people from over 80 nationalities, striving to be a diverse, inclusive employer and recognised leader in equality. We support flexible working, welcoming flexible applications. Proud of our many accreditations, we are embedding an anti-racist approach in all we do.
*The full details of the role, including main duties and responsibilities are available in the attached full Job Description and Person Specification.*
This job description outlines the current main responsibilities of the post. However the duties of the post may change and develop over time and this job description may, therefore be amended in consultation with the post holder.
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