Job Description
We’re Silverstone Museum, located trackside at the world-famous Silverstone Circuit, and we’re looking for a dynamic, detail-driven, and people-focused Visitor Experience Manager to lead daily operations and deliver a truly world-class visit for every guest who walks through our doors.
About the role:
As part of our growing team, you’ll be at the forefront of delivering safe, seamless, and exceptional visitor experiences. Acting as the Duty Manager on site during your shifts, you will oversee the smooth day-to-day running of the museum, supervise the front-of-house team, and ensure the highest standards of presentation, service, and safety are consistently met.
You’ll unlock the museum in the morning, prepare the building and exhibitions for public access, brief and deploy staff and volunteers, and ensure our visitors receive a warm welcome and an engaging day. Throughout the day, you’ll keep a close eye on operations, guest satisfaction, and staff welfare, resolving issues promptly and confidently.
This role also includes supporting event and venue hire operations — from technical setup to liaising with clients and contractors — ensuring a seamless integration with our daily museum activities. Health and safety will be at the heart of your responsibilities, f...