Job Title: Reception Manager
Location: Caythorpe and Ancaster surgeries
Salary: £ £16.00 per hour (dependent on experience)
Hours: 30 hrs 3 full days
About Us: Caythorpe & Ancaster Medical Practice is a well-established GP practice serving the Lincolnshire community across two sites. We pride ourselves on delivering exceptional patient care and are now seeking a dedicated Reception Manager to lead our front desk team.
Role Overview: As the Reception Manager, you will oversee the daily operations of our reception areas, ensuring a seamless and professional service for our patients. You will manage a team of part-time receptionists, coordinate schedules, and provide cover during absences to maintain consistent service levels.
Key Responsibilities:
* Supervise and support the reception team across both sites.
* Manage staff rotas, ensuring adequate coverage during operating hours (8:00 AM - 6:30 PM).
* Provide hands-on cover for reception duties during staff absences or peak times.
* Address patient inquiries and resolve complaints efficiently.
* Train and mentor new reception staff.
* Ensure compliance with NHS policies, confidentiality, and data protection regulations.
* Collaborate with clinical and administrative teams to enhance patient experience.
Job Type: Part-time
Pay: £14.50-£16.00 per hour
Benefits:
* Company pension
* Free parking
* On-site parking
Language:
* English (preferred)
Work Location: In person
Application deadline: 08/09/2025