CUSTOMER OPERATIONS ADVISOR
Carbon60 is looking to recruit a Customer Operations Advisor to support on-site operations within a busy industrial environment in the Broughton area.
ROLE: Customer Operations Advisor
PAY RATE: £12.81 per hour (£26,644.80 per annum)
Overtime available: 1.5x Monday–Saturday, 2x Sundays
CONTRACT TYPE: Temporary (initial 3 months, potential extension)
LOCATION: Broughton, Chester
WORKING HOURS: Monday – Friday, 8:00am – 4:30pm (40 hours per week, 30-minute lunch)
ABOUT THE COMPANY:
A leading specialised industrial service provider, delivering high-quality solutions that help keep industry moving efficiently. With a strong presence across the UK and Ireland, the organisation is known for its technical expertise, customer focus, and supportive working environment.
WHY JOIN?
With a wide network of sites and a collaborative culture, you’ll be part of a team that values expertise, development, and strong customer relationships. This is a great opportunity to gain hands-on experience within a fast-paced operational setting, working alongside experienced professionals.
THE ROLE:
The Customer Operations Advisor will support day-to-day site operations, ensuring efficient order processing, strong supplier coordination, and excellent on-site customer service.
KEY RESPONSIBILITIES:
• Raising and processing orders using internal systems
• Expediting orders and liaising with suppliers via phone and email
• Handling customer-facing interactions on-site
• Managing email and telephone enquiries
• Conducting stock checks and inventory support
• Assisting with movement of stock across departments (may involve use of company vehicle)
• Supporting general administrative tasks on-site
• Ensuring compliance with all health & safety policies and procedures
ESSENTIAL REQUIREMENTS:
• Strong IT literacy, including professional email communication and data entry
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, customer-focused environment
• Willingness to undertake manual handling tasks where required
• Reliable, organised, and able to work independently or within a team
DESIRABLE:
• Full, clean UK driving licence (beneficial but not essential)
• Previous experience in a similar operational or customer-facing role
ADDITIONAL INFORMATION:
• Interviews will be conducted face-to-face on-site (one-stage process)
• Hiring manager availability may vary due to annual leave and bank holidays
• Good public transport access via nearby bus routes (limited train access)
• Supportive on-site team environment