Overview
CRM Executive role at Medivet. Location: Hybrid (typically 2 days per week in Watford). We’re looking for a detail-oriented, technically confident CRM Executive to support the day-to-day delivery of high-quality, data-driven customer communications at Medivet.
This role will play a key part in the tactical execution of CRM activity, from email builds, updating full email programme with new dynamic design, campaign set-up right through to audience segmentation and reporting. You’ll be supporting to bring lifecycle journeys, campaigns, and service-level communications to life across email, SMS, and direct mail.
It’s a great opportunity for someone with a passion and experience in CRM and email marketing to grow their experience in a data-led, customer-first business with ambitious growth plans. If you want to learn and build on your CRM experience, in a fast paced environment – this role is for you.
What You’ll Do
* Build, test and deploy CRM campaigns across email, SMS, and direct mail, ensuring they are accurate, error-free, and delivered on time
* Work as part of the CRM and Customer Data team to define and pull targeted customer segments for each campaign, using behavioural, lifecycle and demographic data
* Run thorough pre-send testing on all email campaigns, including inbox rendering, device testing, and dynamic content checks
* Compile performance reports post-campaign to support senior stakeholders with actionable insights and the commercial performance of CRM
* Support in building dashboards or recurring reports in platforms like GA4 and Microsoft Dynamics
What You’ll Bring
* Extensive CRM or email marketing experience, ideally within a B2C, customer-facing business
* Adept user of Google Analytics (GA4) and/or email reporting platforms
* Strong experience building and deploying email campaigns via a CRM platform
* Comfortable working with HTML/CSS for email, using templates and editing code when needed
* Basic knowledge of audience segmentation and targeting using customer data
Why Medivet
Joining Medivet means becoming part of a nationwide community that puts care at the heart of everything we do. You\'ll work with a collaborative, people-first team where your expertise will be valued and your work will make a genuine impact on the lives of our colleagues and the animals they care for.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Business Development and Sales
Industries
* Veterinary Services
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