<div><h3>Job Overview</h3><p>We are recruiting for an <b>Income Recovery Officer</b> to join our team in <b>Portsmouth</b>. This full‑time permanent position requires 37 hours per week, with a minimum of 20% office‑based. The role involves managing a caseload of rent arrears accounts and supporting customers to sustain their tenancies, with eviction as last resort.</p><h3>Responsibilities</h3><ul><li>Managing a caseload of rent arrears accounts in line with agreed procedures.</li><li>Engaging with customers to record contacts, agreements, and referrals.</li><li>Providing tailored support and advice to help customers sustain tenancies.</li><li>Developing a strong understanding of benefits and payment processes.</li><li>Working collaboratively with internal teams (neighbourhoods, tenancy support) and external agencies (housing options, DWP, homelessness services).</li><li>Ensuring business and customer impacts are considered in all recovery actions.</li></ul><h3>Qualifications & Skills</h3><ul><li>Experience in debt recovery and a customer‑centric environment.</li><li>Demonstrable awareness and knowledge of the social housing sector.</li><li>Strong communication and relationship‑building skills.</li><li>Ability to work effectively with internal and external stakeholders.</li></ul><h3>Benefits</h3><ul><li>26 days holiday (plus bank holidays) pro‑rata with the opportunity to buy or sell annual leave.</li><li>Productivity‑related bonus scheme.</li><li>Contributory pension: 6% employee contribution, with employer matching between 7% and 10%.</li><li>Life assurance paid at 3× annual salary.</li><li>Private medical insurance.</li><li>Health care cash plan (Medicash).</li><li>Enhanced pay for maternity, paternity, adoption and shared parental leave.</li><li>Access to counselling, legal and financial information.</li><li>Electric car scheme.</li><li>Access to in‑house and e‑learning courses, coaching and mentoring programmes.</li></ul><h3>EEO Statement</h3><p>Were committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies. We are a disability confident leader with disabled‑friendly offices and will make reasonable adjustments throughout the recruitment process.</p></div>