Your newpany
A large UK manufacturer and leader in their field, is currently on the lookout for a Customer Account Specialist to join their busy team based in the Chester Business Park. Working as part of the Customer Service team, you will be responsible for providing high quality customer service by proactively managing the process of orders both efficiently and professionally.
Your new role
You will be key to the relationship development of important internal and external stakeholders and play a pivotal role in providing support to customers. Your role will be to ensure that all orders are processed efficiently and correctly within the current terms of sale, guaranteeing accurate invoices to customers.
You will be responsible for liaising with drivers regarding the logistics of orders and planning the accurate movement of finished products to satisfy the requirements of distributor and farmer customers. This role will involve following the order in an end-to-end process, from initial order to delivery, so the alibility to work to set deadlines is a must. You will be required to consistently investigate, check and raise credit applications and process customerplaint settlements professionally, so attention to detail and a high level ofmunication skills, both verbal and written, are essential for this role.
What you'll need to succeed
Previous experience in a similar role, whether it be customer service or within distribution.mercial awareness, and the understanding of key metrics and ability to deliver objectives. The ability to think logically and display sound problem-solving ability, whilst remaining calm under pressure. You will be customer orientated, and ideally managed your own portfolio of customers in previous roles!
What you'll get in return
An excellent pension and bonus scheme, hybrid working, private healthcare,petitive salary and a fantastic team to grow and learn within!! With stunning offices and excellent facilities on the business park, you will be in a superb environment and benefit from an inclusive team! This is a 12-month fixed-term contract, which might offer a further extension to 18 months. Whilst perm opportunities at this stage are not guaranteed, they will be considered for the right candidate! With a salary of £30,000 - £34,000, hybrid working and ample on-site parking on the Chester business park, this role is a stand-out formercially minded customer executives!