WHO WE ARE:
AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
WHAT YOU’LL DO:
The Cover Technicians primary function is to provide AV Support across various client campus sites providing backfill coverage for sick and holiday leave. The position involves a high degree of exposure to our customers and key client stakeholders
The Cover Technicians responsibilities include but are not limited to:
* Covering the permanently placed Onsite Staff holiday, sickness and absence leave.
* Supporting the requirements of the client site in which placed with by providing basic maintenance support of Audio Visual and Video Conferencing equipment and systems onsite.
* Provide AV/VC support to our clients, their staff and external clients.
* Set up, operate and maintain AV/VC equipment.
* Adaptable to working as part of a permanent based AV team or working on a lone site independently.
* Supporting end users as requested by the Client.
* Event support including set up and operation of PA systems, VC System, projection systems etc. This could be in small Event environments or full auditorium setups.
* Cross-trains with other members of the team to ensure a seamless delivery of services and support to our clients.
* Any admin processing that may be required.
WHAT WE’RE LOOKING FOR:
* Ability to operate Videoconference hardware (Cisco, Webex, Poly etc) and to troubleshoot any potential issues relating to audio feedback, no video etc.
* Proven experience in operating PA, projection and room control/booking systems (Crestron/AMX etc).
* Intermediate IT knowledge.
* Maturity, especially when under pressure and being able to maintain excellence in Customer Service with clients of all seniority levels.
* Excellent organisational and time management skills. The nature of this role involves last minute requests and as such, flexibility is also a key attribute.
* Ability to impart knowledge to those less skilled.
* Adaptability to work in unfamiliar surroundings.
* To work well as part of a small team or on your own.
* Excellent verbal and written communication skills.
Additional information:
* Be organised and flexible with the ability to approach different types of tasks during the working day.
* Be available and flexible to work overtime if required.
* Reliable, conscientious character who takes pride in what they do and completing tasks on time.
* Willing to undertake training and examinations to improve their technical knowledge.
* Avixa CTS certification would be advantageous.
WHY YOU’LL LIKE WORKING HERE:
* Medical benefits.
* 25 days paid holidays.
* Enjoyable and dynamic company culture.
* Training and professional development opportunities.
MORE ABOUT US:
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.