Join to apply for the Customer Service Representative role at William Hill.
People don’t just come here to place bets; they come for the experience. You will be at the heart of it all.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is about putting our customers first and getting to know them and the communities where we operate.
If you’re a people person, you’ll love working here. You’ll also receive support, training, and encouragement to build a career that raises your game, with incentives to keep you motivated because we believe investing in you helps us raise our game.
You will be responsible for:
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Demonstrating how to use betting terminals
* Building relationships with customers and providing excellent service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities
Working Patterns:
* Shops operate between 8am-10pm, Monday to Sunday
* Shifts are on a rota basis, including evenings and weekends
Benefits include:
* Flexible full-time and part-time hours
* Annual pay review and performance bonus
* 28 days holiday (pro-rata) plus a paid birthday day off
* Subsidised travel for roles in London
* Matching pension contributions up to 4%
* Sharesave scheme with discounted shares
* Discounts in shops, cinemas, holidays
* Career development and training opportunities
* Cycle to Work scheme
Requirements:
* Age 18+ (legal requirement)
* Passion for customer service
* Strong interpersonal and empathy skills
Next steps:
Apply online. Our Talent Acquisition team will review your application. Successful candidates will complete an online assessment via HireVue and then be invited for an interview.
About us:
William Hill, part of evoke, has over 1,300 shops across the UK, serving communities since 1966. We foster a culture of trust, belonging, and internal growth, aiming to win together.
About evoke:
evoke, the new name for 888 Holdings, owns William Hill, 888, and Mr Green. We are committed to innovation, customer delight, and employee development, offering flexibility and a supportive culture.
#J-18808-Ljbffr