We have an exciting opportunity for a National Sales Support to join the UK’s largest specialist wine retailer!
The Role:
As Majestic Wine National Sales Support you will be responsible for processing the orders and help customers resolve sales-related issues in a timely manner as well as provide real-time support. You will also be responsible for providing support to the sales team and customers during the sales process.
Key Responsibilities:
* Process orders accurately and within agreed deadlines.
* Work alongside the operations team in Hemel, the stores, CCC and supply chain.
* Develop strong relationships with customers, delivering exceptional service over telephone/ email.
* Effectively manage new business leads.
* Work alongside NSMs to ensure optimum retention rates and actively grow existing account base to help achieve sales growth and increased profitability.
* Attend existing business meetings and events, work with the NSMs to deliver solutions to improve profitability.
* Create monthly bespoke statements and work with the credit control team and the NSMs to manage the debts (includes reviewing credit terms if needed)
* Be the known office based point of contact for our customer base.
* Communicate accurately and efficiently answering all customer queries in a timely manner.
* Use wine knowledge and market intelligence to recommend appropriate products to customers based on their buying criteria.
* Resolve problems swiftly and professionally with effective communication between all relevant parties
Knowledge & Skills Required:
* Good customer care skills
* Accuracy and attention to detail
* An ability to work under pressure and to deadlines
* Good administrative skills
* Quick to learn
* Proactivity
* Attention to details and sense of ownership
* Great team player able to work in a pressurized and changing environment
* Possess strong analytical, numerical skills, problem solving skills
* Strong technical skills, especially in Excel (VBA is a plus)
* Excellent communication skills with the ability to influence at all levels
Job Specifics:
* Contract Type:Permanent
* Location:Watford Support Centre
Please ensure you have a conversation with your Area Manager and Regional Manager first before applying.
We look forward to receiving your application! Together we are Majestic! #TWAM
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