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Resident Liaison Officer (RLO) – Pre-Condition Surveys
and efficient delivery once construction begins.
Pre-Condition Surveys: Conduct all mandatory, accurate pre-condition surveys in tenants' homes, documenting property conditions before any works commence.
Resident Profiling: Compile detailed resident profiles to note vulnerabilities, special requirements, and access arrangements, ensuring minimum disruption and excellent customer service.
Technical Coordination: Work jointly with kitchen designers and the asbestos surveyor to facilitate access, ensure information flow, and prepare necessary sign-offs.
General RLO Duties: Carry out ongoing RLO duties throughout the project, including managing resident expectations, handling complaints, issuing official project notices, and maintaining high levels of Customer Satisfaction.
Essential Requirements (MANDATORY)
* Direct Experience: Proven RLO experience specifically managing kitchen and bathroom replacement programmes or similar high-volume domestic refurbishments.
* Mobility: Must hold a full driving licence and drive your own vehicle daily to service the highly scattered sites (North London, Ealing, Letchworth, Stevenage).
* Communication & IT: Exceptional communication skills and high proficiency in Microsoft Excel for data management, reporting, and compiling profiles.
* System Knowledge: Must be capable of navigating and using the Wates SharePoint system (full training will be provided).
* If you are a mobile, experienced RLO ready for this high-rate contract, apply immediately.
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Resident Liaison Officer (RLO) | K&B Replacement Programme
£22.57/hr Umbrella or £17/hr PAYE | Multi-Site North & West London
The Contract: Essential Pre-Start & Resident Management. We are seeking an experienced and highly mobile Resident Liaison Officer (RLO) to join our team on an immediate contract for a critical scattered Kitchen and Bathroom Replacement Programme.
This role is centred on managing resident engagement and preparing properties for works across a wide geographical area, including North London, the London Borough of Ealing, and sites extending to Letchworth and Stevenage.
The Package Details: Pay Rate (Umbrella) £22.57 per hour, Pay Rate (PAYE) £17.00 per hour. Schedule Full-Time, Monday to Friday (8:00 am - 5:00 pm). Start Immediate.
Your Core Mission: Surveys, Profiles & Coordination. You will be the vital link between residents, the design team, and the site team. Your primary responsibility is to ensure the pre-start phase is completed meticulously to guarantee a smooth, safe
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