To undertake the range of activities necessary for the entire Care Management process as outlined in the Care Act and associated guidance
To undertake such casework duties as are appropriate in relation to cases allocated by Team managers, within the policies of the Department. This duty includes the maintaining of up-to-date and adequate paper and IT based case records.
To undertake the specific duties, as are assigned to their relevant professional group under any relevant legislation, and such additional duties as may be directed by the Head of Service /Service Manager.
To identify areas of risk and complete risk assessments in line with the Merton Care Management Procedures.
To be qualified as a Best Interest Assessor ,or be willing to undertake necessary training to become a Best Interest Assessor if eligible. In order to contribute to the Council’s legislative duties in relation to the Deprivation of Liberty Safeguards by carrying out Best Interest AssessmentsTo keep people safe by working to the agenda of the Safeguarding Adults Board including carrying out enquiries, employing the principle of making safeguarding personal, and contributing to quality assurance in safeguarding.
To ensure that quality and value for money services are commissioned to meet identified needs and that services purchased comply with Corporate and Departmental standing orders and good practice guidelines. To effectively negotiate the best price for care and placements.
Provide statistical information as required and to co-operate in research projects where appropriate in consultation with the Team Manager/Service Manager.
To maintain such reports and records as may be required, including car mileage, hours worked, daily diary etc.
To input to customer database CareFirst in an accurate and timely fashion, and to keep other records up to date as required by policy and procedure.
To attend such meetings as required by the service.
To attend courts, tribunals and other hearings as required by the Department, both to give evidence, submit reports and provide support to customers.
To undertake training and attend courses by agreement with the Team Manager/Service Manager to develop skills and professional practice.
To carry out their duties under the general supervision of a Team Manager and/or Assistant Team Manager. To accept obligations which supervision implies in relation to the maintenance of highest professional standards and generally, in the course of their duties, to foster and maintain good relationships with other statutory and voluntary agencies.
To carry out joint working at an operational level with partner agencies, particularly Health staff.
Practice to be underpinned by the Self Directed Support Process and the Mental Capacity Act 2005
To undertake Safeguarding Enquiries in line with Merton’s multi-agency protocol and procedures.
To participate in a duty system that provides known customers with direct access back to the team that is managing their case.
To ensure that Corporate and Departmental Health & Safety policies are implemented at all times and to raise any concerns regarding their operation, or any other Health & Safety matters with the appropriate line manager.
To be aware of, understand and adhere to the Council’s Equality and Diversity Policies.
To assist in ensuring that the Authority’s aims in relation to customer care are achieved.
Using computers and other items of technology in the normal performance of the duties of the post.
To carry out such other duties as may be required by or on behalf of the Director of Community & Housing, providing they fall within the scope indicated by the above paragraphs and are commensurate with the grade of the post.