As a
Night Auditor
at Breadsall Priory, you will play a key role in both
administrative duties
and
guest service
. The position is responsible for completing end-of-day reporting tasks while also ensuring that every guest feels welcomed, valued, and appreciated.
Main Responsibilities
* Complete end-of-day activities, including posting charges to accounts, running night audit backups, and rolling the date
* Process all payment types such as room charges, cash, checks, debit, and credit transactions
* Print contingency lists to maintain accurate records of all guests in case of emergency
* Operate the telephone switchboard, including handling wake-up call requests
* Process guest check-ins and check-outs efficiently and professionally
* Deliver excellent guest service by understanding needs, recommending suitable services, and building guest loyalty to Marriott
* Ensure the accuracy and completion of folios, room changes, and credit approvals
* Provide a quick, efficient, and friendly check-in and departure experience
* Comply with cash handling and credit policies and procedures
* Complete nightly checklist tasks to ensure smooth hotel operations
* Provide information to guests regarding hotel facilities, services, hours of operation, room locations, and rates
* Follow room selling strategies, cancellation policies, and walk procedures
* Handle messages and enquiries via the switchboard promptly and professionally
* Be fully aware of Accident Reporting, Maintenance Fault, and Fire Safety procedures
Benefits
* Discounted room rates for you, your friends, and your family worldwide
* Discounts on food and beverages at Marriott hotels worldwide
* Access to the Marriott Benefit Hub with discounts at many major brands
* Personalised training and development opportunities
* Wellness programmes
* Free meals while on duty
* Free use of the gym
* Opportunities to earn more through company incentives
* Retention and long-service rewards
* And much more
The Person
We offer endless opportunities for development and career progression, but we are looking for people who have:
* Passion and drive
* Reliability and strong organisational skills
* A willingness to learn
* A warm, people-oriented demeanour
* A team-first attitude
* A positive outlook and outgoing personality
* Flexibility, problem-solving skills, and the ability to multi-task