Job Description
REED Business Support are pleased to be working with one of Scotland’s fastest growing Housing Associations, who are looking to recruit a ‘Repairs Manager’ on a Temporary Contract. The Repairs Manager is responsible for managing the effective delivery and continuous improvement of the property repair and landscape maintenance services across the organisation, supporting operational and strategic objectives and maintaining high standards of compliance, safety and customer satisfaction.
If you’re proactive, possess a can-do attitude, and take pride in your individual and collective achievements, we’d love to hear from you.
Details:
Temporary Contract – 10 – 12 weeks
Shift Pattern – 9-5
£48,000 (per annum)
Start Date: ASAP
Location – West Lothian
Key Responsibilities:
* Manage, monitor and lead the reactive repairs service to deliver timely, safe and cost-effective outcomes.
* Line manage the reactive repairs team to achieve agreed KPIs, team development, ensure staff safety and performance management
* Provide high-quality support to customers and stakeholders to sustain satisfaction and right-first-time resolution.
* Apply legislation, codes and technical standards to maintain compliance and asset integrity.
* Diagnose complex issues, research options and escalate significant risks to prevent recurrence.
* Coordinate and negotiate with contractors and internal teams on priorities, materials and access to minimise disruption and meet cost, quality and programme targets.
* Monitor performance (response times, first-time fix, damp and mould, cost, feedback) and report within guidelines to support decisions.
* Produce, review and update policies and procedures in relation to areas
* of responsibility.
* Assist in producing strategic plans, procedures and projects.
* Develop and deliver training across the organisation
* Identify and implement service improvement
* Software and ICT development (e.g developing reports via Housing Management system and PowerBi)
* Maintain accurate works, asset and compliance records in repairs systems to support audit readiness.
* Manage the escalation of complaints at second stage, with the aim of fully resolving complaints.
If you are available and interested in this opportunity, please apply now.