Job Description
About the Role
We're seeking a highly motivated and results-oriented Account Manager to join our dynamic team at SM92. As an end-to-end digital marketing agency with a growing presence in the USA, operating across specific niche markets, we specialise in generating high-quality marketing campaigns across multiple sectors.
In this role, you'll collaborate closely with our creative, SEO, PPC & Meta Ad Buyers and Sales teams to develop and execute comprehensive digital marketing strategies for our client base. You'll be responsible for onboarding new clients, ensuring a smooth and successful transition into the agency and its services, as well as nurturing existing relationships.
Account Manager:
* Collaborate with SEO, creative, PPC & Meta ad buyers and the sales team to develop and execute comprehensive digital marketing strategies for new and existing clients.
* Own the client onboarding and delivery process, ensuring a smooth transition into our services and exceeding expectations.
* Update and brief all stakeholders about client’s needs and expectations.
* Serve as the primary contact, building strong, long-lasting client relationships.
* Act as a support and buffer between the team and our clients.
* Manage and analyse client data to ensure campaign effectiveness and ROI for our clients.
* Identify and explore new business opportunities to contribute to agency growth.
* Offer insights and upsell to clients where services are successful and underutilised.
* Communicate clearly and concisely with internal and external stakeholders, keeping everyone informed of progress on clients.
* Offer training and insights to other employees, especially regarding insights into performance, concerns and trends with clients.
To be successful, you'll possess:
* Proven experience as a Senior Account Executive, Account Manager, Key Account Manager, Sales Account Manager, or a similar role.
* Strong understanding of digital marketing principles, with a focus on lead generation – healthcare client experience a bonus, but not essential.
* Excellent communication, presentation, and interpersonal skills.
* Proficiency in CRM software (e.g. Monday.com, or HubSpot) and MS Office Suite (especially Excel).
* Ability to manage multiple projects simultaneously while maintaining meticulous attention to detail, preferably with Monday experience.
* A collaborative mindset with a passion for exceeding client expectations and supporting agency growth.
What we offer:
o Competitive Salary: £30,000 - £38,000
o Work from home one day per week
o Top Health Insurance
o Bonus Opportunities
o Full Training
o Share Options
o 5 days of paid sick pay*
o Career progression
o Flexible working hours (8am-10am to 4pm-6pm)
o Pension scheme
o Training & development opportunities
o Fun working environment
Job Types: Full-time, Permanent
Benefits:
o Company events
o Company pension
o Cycle to work scheme
o Health & wellbeing programme
o On-site parking
o Private dental insurance
o Private medical insurance
o Sick pay
o Work from home