Join to apply for the Receptionist role at Bupa
Position
Receptionist – Bupa Dental Care, Caerphilly Road, Bassaleg NP10 8LE
Hours: Monday 8am‑18:00, Wednesday 8am‑18:30, Thursday 8am‑17:00, Friday 8am‑16:30 (34.5 hours a week)
About the role
Be the friendly face that makes every patient feel at ease from the moment they arrive. At Bupa Dental Care, our receptionists are the first point of contact for our patients – welcoming them warmly, supporting them throughout their visit, and making sure everything runs smoothly behind the scenes.
What You’ll Be Doing
* Customer care at the heart – warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
* Diary & appointment management – handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
* Supporting patients with confidence – explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
* Administration you can rely on – keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
* Problem-solving with empathy – handling concerns and complaints professionally, always aiming for a positive outcome.
* Being part of the team – supporting clinicians with smooth handovers and the patient journey from reception to treatment; assisting with admin and helping the Practice Manager keep everything running smoothly.
What We’re Looking For
* Previous experience in a customer‑focused role.
* Strong communication skills, both face‑to‑face and over the phone.
* Confidence using IT systems to manage bookings and records.
* A proactive, flexible approach – ready to help where needed to support the team.
* Professionalism, empathy, and a genuine passion for delivering excellent service.
* Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.
Benefits Of Working With Us
* Competitive pay – opportunities to increase through training and development.
* Healthcare & wellbeing support – including quick access to remote GP, physiotherapy, mental health services, and an annual allowance of around £350 for Bupa products; access to Employee Assistance Programme, Family Mental HealthLine, Bupa’s Personal Energy wellbeing programme, and discounted dental insurance.
* Financial & lifestyle benefits – retail discounts, tools for financial wellbeing, reduced rates at gyms and digital fitness providers, and flexibility of Wagestream.
* Career pathways and progression – ongoing training and support to grow with Bupa Dental Care.
* Additional health perks – Cycle to Work Scheme, free annual flu vaccine, discounted eye tests, Bupa’s Menopause Plan.
* … and much more – just ask!
Why join us?
At Bupa Dental Care, you’ll be part of a supportive, welcoming team where you can make a real difference to patients every single day. We’ll give you the tools and training you need to succeed, along with opportunities to grow your career in a business that puts people first.
If you’re organised, approachable, and love helping people, this could be the perfect role for you.
EEO Statement
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
Bupa Dental Care is an equal opportunities employer.
#J-18808-Ljbffr