COS Visual Merchandiser, High St Kensington
Apply for the COS Visual Merchandiser, High St Kensington role at BoF Careers.
Company Description
COS offers a wardrobe of ready‑to‑wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
Job Description
As a Visual Merchandiser, you play a pivotal role in shaping an exceptional in‑store customer journey. With a keen eye for aesthetics and a strong commercial mindset, you bring the brand's vision to life—elevating the collection in a way that is both inspiring and aligned with business goals. Your work enhances the visual appeal of the store while driving customer engagement and sales performance.
Key Responsibilities
* Deliver an excellent customer experience through expert styling advice, deep product knowledge, and a visually compelling store environment.
* Interpret sales data and customer insights to inform and execute the store’s visual direction.
* Design and install impactful window displays that reflect seasonal trends and brand identity.
* Style mannequins and create outfit combinations that inspire and influence customer purchasing decisions.
* Merchandise the shop floor in alignment with company guidelines to ensure a cohesive and commercial presentation.
* Support the sales team in daily store operations and contribute to a seamless customer experience.
* Set and maintain high visual merchandising standards while training and mentoring team members to uphold consistency.
* Act as a brand ambassador, ensuring every visual element contributes to a memorable and engaging customer journey.
Qualifications
* Skilled in executing brand visual guidelines, including window displays, mannequin styling and in‑store presentation to enhance commercial impact.
* Strong understanding of current fashion trends, silhouettes and seasonal styling, with a passion for translating them into compelling visual displays.
* Experienced in using KPIs, sales data and customer feedback to inform visual merchandising decisions and drive store performance.
* Committed to elevating the in‑store experience through impactful visual storytelling and exceptional customer service.
* Experience in organizing teams, providing constructive feedback and coaching others to improve performance and service standards.
* Solid understanding of store operations, including stock handling, customer service and daily routines gained through hands‑on retail experience.
* Embraces change with a proactive mindset, responding quickly to updates in stock levels, customer needs and business priorities.
* Open to continuous learning and actively seeks opportunities for personal and professional growth.
* Comfortable working varied shifts and adapting to the dynamic needs of a retail environment.
Additional Information
This is a full‑time position with a contract of 39 hours a week based in our COS, High St Kensington store. Apply by sending in your CV in English as soon as possible.
Benefits
All employees receive a 25% staff discount, usable on all H&M Group brands in stores and online. They are also included in the H&M Incentive Programme – HIP. Extensive development opportunities are available across the globe.
Inclusion & Diversity
At H&M Group, we are determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world. All diversity dimensions are taken into consideration in our recruitment process.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Marketing and Sales
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