Delivering safe and high-quality care is a key priority for NEMS. The organisation's overall strategy, vision, and values emphasize that quality and safety are at the foundation of everything we do to ensure we offer the best care. This involves focusing on meeting the needs of our population with services that are safe, effective, caring, responsive, and well-led. All our services are safe, effective, compassionate, and co-produced with patients, staff, carers, and commissioners to meet changing needs.
To deliver high-quality patient care that is safe and responsive, confident and competent staff are essential. NEMS has an ambitious programme to improve quality, placing service users and carers at the centre and empowering staff to develop effective solutions for enhancing service delivery.
Improving quality involves making healthcare safe, effective, patient-centred, timely, efficient, and equitable. The NHS has historically placed a strong focus on improving health service quality.
Main duties of the job
The postholder will be responsible for:
* Monitoring and overseeing the delivery of actions from CQC inspections
* Understanding historical CQC reports and external audits to assess their impact on NEMS, requiring analysis and impact assessment
* Providing clear action plans and progress reports to the NEMS Executive team and Board
* Managing concerns and communication across NEMS services
* Preparing responses to CQC enquiries and concerns
* Managing and updating risk reports and information
* Maintaining accurate CQC registration and location information, supporting information sharing
* Managing data flow to the CQC
* Supporting meetings and focus groups related to CQC assessments and monitoring
* Delivering bespoke training on CQC processes to colleagues
* Managing the NEMS Quality Improvement plan and keeping the project log updated
* Developing and updating CQC evidence statements to reflect improvements
* Conducting mock inspections and creating site action plans for necessary changes
* Collaborating with clinical, operational, estates, and corporate teams to identify and implement improvements
* Working with the Communications Lead to ensure workforce understanding of CQC requirements and inspection processes
Additionally, the role includes self-development and mandatory training to ensure all required training is up to date.
Person Specification
Experience
* Healthcare setting experience
* Knowledge of Quality Governance
* Project leadership experience
* Understanding of regulatory policies
* Report writing experience
* Experience engaging with patients
* Knowledge of PSIRF
* Experience with CQC delivery plans
* Experience in NHS or social care services
* Urgent primary care experience
Qualifications
* Degree-level education or equivalent experience
* Governance or CQC project training
Skills and Abilities
* Effective relationship-building skills
* Strong communication and interpersonal skills
* Proactive and flexible approach
* Ability to work under pressure calmly
* People management and problem-solving skills
* Willingness to learn and develop
* Ambitious and organized
* Empathetic team player
* Interest in service improvement
* Flexibility to work across home and site-based roles
Disclosure and Barring Service Check
This role requires a DBS check under the Rehabilitation of Offenders Act 1975.
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