Overview
Join to apply for the Clerical Officer role at NHS Scotland
We require Clerical Officers to provide admin / clerical support within the Health Records Department at Victoria Hospital, Kirkcaldy.
Post 1) Permanent - 16 Hour - Wednesday 16.00 - 20.00, Thursday & Friday 14.30 - 18.30, Saturday 08.00 - 12.00
Post 2) Permanent - 11 Hour - Thursday 20.00 - 00.00, Saturday 08.00 - 13.00 & every Second Sunday 08.00 - 12.00
Post 3) Permanent - 30 Hour - Monday to Friday 18.00 - 00.00
Please indicate clearly within your supporting information which post you are applying for.
It will be your responsibility to work within the DHRS team, covering A&E at VHK, occasionally at MIU, QMH and NHS Fife Switchboard.
Responsibilities
* Work in A&E and MIU providing a front line service to patients arriving at each department and recording attendance and admissions via Trakcare. Be confident in dealing with anxious and upset patients / relatives with empathy and professional customer service.
* Perform administrative tasks including running off reports, updating data accurately, and preparing and scanning medical casenotes / ED cards, uploading to the clinical portal.
* Be trained within NHS Fife Switchboard and handle calls from internal and external callers, respond to pager requests, emergency calls, monitor alarms, and provide advice and support on telephony services to NHS employees and the public.
* Complete ad hoc duties as requested by Health Records Supervisors to ensure efficiency across the 24/7 Inpatient and Emergency team.
* Maintain a high level of accuracy and attention to detail due to data being uploaded to a live clinical system.
To meet service needs you will be trained within NHS Fife Switchboard. The post requires excellent communication skills, both written and oral.
* Responsibilities will mostly involve handling calls into the Switchboard and providing support as described above.
Qualifications and experience expected include relevant admin/clerical experience, ability to prioritise and manage day-to-day workload in a busy environment, and the ability to work independently and as part of a team.
* Educated to Standard Grade (or equivalent) with passes in English and Arithmetic.
* Good keyboard / typing skills with the ability to work on your own initiative.
* Good organisational & listening skills and a flexible approach to working.
* A suitable level of English language competency and communication skills to perform this role safely and effectively.
Note: the salary for these posts is pro rata to part time hours.
For informal enquiries, contact Catherine Anderson, Gina McLennan or Zach Haggart at Catherine.Anderson4@nhs.scot, Gina.Mclennan@nhs.scot, Zach.Haggart@nhs.scot.
NHS Fife is legally obliged to ensure all its employees are legally entitled to work in the United Kingdom. If you are not a United Kingdom (UK) or Irish National, you must confirm your right to work in your application. To work in the United Kingdom, individuals must demonstrate permission to work in the country (UK Visas & Immigration). pre-employment checks will verify entitlement to work; evidence may include visa types and EU settled/pre-settled status. See GOV.UK for details. Sponsorship via a UK Skilled Worker/Health & Care Worker Visa may be possible for some posts if the employer is a licensed Sponsor and salary thresholds/going rate are met.
It is ESSENTIAL that you have checked you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application.
From 1 April 2025, criminal records checks may differ for certain posts. If the post is a regulated role, you may be required to join the PVG Scheme. Changes will be confirmed by the Hiring Manager or Recruitment Team. See Disclosure Scotland Changes for details.
NHS Scotland supports flexible working, family-friendly policies, and reasonable adjustments for disabled candidates or those with long-term conditions or who are neurodivergent during recruitment.
NHS Scotland is committed to equality and diversity and welcomes applications from all sections of society.
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