Overview
At LIVINGWAY, we empower individuals and communities through innovative solutions and exceptional service. Our organisation is built on a foundation of strong values and a vision to inspire positive change. We foster a culture where every voice is valued and ideas are shared openly. LIVINGWAY is where passion meets purpose, and everyone is encouraged to grow, thrive, and succeed.
Job Title: Community Manager
Reports To: CEO
Location: Liverpool City Centre
Summary:
Lead our onsite team with energy, vision, and operational expertise. Drive excellence across customer service, facilities management, leasing, and health & safety. Responsible for the overall success of the site, ensuring the highest standards across all departments. Lead and support the onsite team, oversee operational budgets, and drive world-class customer experiences. Your leadership will influence the growth and reputation of Roco in Liverpool.
Key Responsibilities
* Operations: Take full accountability for the daily operational delivery of the building; run the daily operations of the building/buildings; prioritise tasks and lead the on-site team, ensuring company processes are followed.
* Safety and compliance: Make resident safety a priority; be the compliance officer for the building/buildings; be responsible for health and safety and statutory compliance, including fire safety and risk assessments; manage processes for contractors and suppliers; implement a compliance and testing regime, including emergency protocols.
* Team leadership: Hold regular weekly meetings with the team; attend monthly CM meetings with the direct line manager; promote a positive team spirit and motivate all members to go above and beyond for residents.
* Performance and reporting: Complete analysis and reporting of building performance against KPIs and SLAs; report to the direct line manager; ensure renewals are not missed by liaising with HQ; run the building like a small business; manage the building P&L and report on revenue, costs, and data.
* Brand and community: Promote and market the building; work with local businesses and vendors to establish the building’s brand within the local community.
* Facilities management: Manage the building’s stock, budgets, and expenditures in line with the business plan; ensure occupancy, retention, and net operating income are high; meet and exceed location revenue goals; implement strategies to achieve financial targets.
Experience
* Provide a positive environment for residents and visitors; oversee the delivery of the company’s wow moments; implement the events program for the building; deliver an exceptional living experience; ensure existing residents are proud to call the building home and future residents are eager to join the community.
* Provide solutions for daily resident concerns with professional communication; set an example for the onsite team to deliver exceptional customer service.
HR
* Conduct 1:1s to set goals and objectives; participate in disciplinary processes as required; lead and support recruitment and selection; create and manage the staffing plan; ensure staffing positively impacts the P&L; be the main point of contact for training needs and delivery.
Qualifications
* Experience in BTR, property, hospitality, or leisure industries at a General Manager level.
* Passion for customer service and excellence; understanding of running a large building and estate; knowledge of building operations and statutory obligations; strong health and safety knowledge.
* Collaborative leadership, clear and calm communication, organized with a methodical approach; ability to work under pressure and meet deadlines; ability to keep sensitive information confidential.
Key Performance Indicators (KPIs)
KPIs will be set in line with the role. Site based in Liverpool.
Compensation
Up to £50,000 + company discretionary bonus (current proven salary will be taken into consideration).
Equal Opportunity Statement
LIVINGWAY is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, gender, age, sexual orientation, disability, or any other protected status.
Application Process
Please provide a CV along with a covering letter as to why you feel you are suitable for the role.
Seniority level
* Director
Employment type
* Full-time
Job function
* Management and Manufacturing
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