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Assist trade and retail customers with enquiries, identifying and sourcing the correct engine parts
Use the MAM parts system to check stock, pricing, and place orders
Communicate professionally by phone, email, and at the shop front
Maintain and build relationships with suppliers and repeat customers
Work collaboratively with colleagues in a friendly, professional environment
Support inventory control and stock management processes
Requirements:
Minimum 3 years' experience in a customer service or parts advisor role
Experience using motor-parts systems (preferably MAM)
Excellent communication and interpersonal skills
Ability to work effectively as part of a close knit team
A proactive and positive approach to learning and customer service
30 days holiday per year (including bank holidays)
Overtime opportunities (typically 1 Saturday per month or more)
Friendly and supportive working environment
Ballymena Engine Spares Ltd are an equal opportunities employer. We will take any reasonable adjustments into consideration throughout the recruitment process. Ballymena Engine Spares Ltd reserve the right to enhance the selection criteria in the event of an unprecedented response.
About The Role
Job Title: Parts Advisor
Location: Ballymena Engine Spares, Ballymena
Salary: Negotiable (based on experience)
Hours: Full-time (includes 1 Saturday per month or more as overtime)
Job Description:
Ballymena Engine Spares is seeking an experienced and customer-focused Parts Advisor to join our team. The ideal candidate will have at least 3 years' experience in a customer-facing role, whether at the counter, by phone, or via email, and will ideally be familiar with motor-parts ordering systems such as MAM.
We are a specialist in engine parts, and while prior experience in our niche is not required, full training will be provided. Our business is built on strong, lasting relationships with customers and suppliers, so the successful candidate must demonstrate excellent interpersonal and teamwork skills.
Skills Needed
Desired Criteria
Required Criteria
* Minimum 3 years' experience in a customer service or parts advisor role
* Experience using motor-parts systems (preferably MAM)
* Excellent communication and interpersonal skills
* Ability to work effectively as part of a close-knit team
* A proactive and positive approach to learning and customer service
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