Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you!
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Will you make an impact with your desire to win?
Advert Closing Date: 26/05/26
Job Purpose
The Operations Improvement Lead is a member of the GB EQS Leadership Team, accountable for delivering performance improvement, employee engagement, and visible leadership impact across Equipment Services. The role drives standardisation, optimisation, and cost efficiency to deliver measurable improvements in service quality, productivity, and operational performance. It ensures delivery of major conversion and initiative programmes across national accounts, ensures effective stakeholder delivery, and holds accountability for the Customer Service Contact Centre. With a strong focus on consistent customer service excellence this role acts as a catalyst for sustained improvement in cost, uptime, and customer experience.
Location: Milton Keynes, GB
What You’ll Be Responsible For
* Leading large‑scale operational improvement and transformation initiatives
* Driving standardised, efficient, and customer‑focused service delivery
* Championing continuous improvement, governance, and performance management
* Leading and developing cross‑functional teams, including CI and Customer Service
* Delivering national programmes with clear, measurable business benefitsBuilding a strong, engaged, and accountable performance culture
Experience & Qualifications
Must‑Have
* Proven strategic leadership capability with excellent communication and stakeholder management skills across all organisational levels
* Ability to lead effectively in ambiguous, complex environments, providing clarity and direction
* Strong capability to design and implement standardised processes while understanding and accommodating local operational complexities
* Excellent analytical and problem‑solving skills, with a highly data‑driven approach to decision making
* Demonstrated coaching and people development experience, building CI capability and embedding a standardisation mindset
* Strong financial acumen, including cost analysis, business cases, and budget managementExtensive project and change management experience, delivering sustainable outcomes
Nice‑to‑Have
* Experience within equipment services, field service, technical operations, aftermarket/service centres, or asset maintenance environments
* Familiarity with service management systems and performance reporting, including work order management, scheduling/dispatch, parts inventory, and technician productivity
Why Join Us?
* Senior leadership role with high visibility and genuine influence
* Opportunity to shape long‑term operational excellence at scaleComplex and meaningful transformation agenda
* Collaborative, values‑driven leadership cultureI
If you are passionate about continuous improvement and motivated by delivering real, measurable impact, we would love to hear from you.
We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world’s most loved drinks.
We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.
From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we’ve got some way to go, but we’ll get there with the support of our people. It’s them who drive our future growth. To find out more about what it’s like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider
We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. xsngvjr If that’s true for you – please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.