Overview
At Capgemini Invent, we blend strategic, creative and scientific capabilities to deliver transformation for clients. We seek inventive transformation consultants to drive transformation tailored to client challenges, informed by science and data and powered by creativity and design.
Your Role
As a Junior User Researcher, you will join the growing Digital Excellence community, collaborating with team members who are passionate about user‑centred design, critical thinking, problem solving and designing and building digital services and products.
In This Role You Will
* Work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high‑impact research that helps develop a better understanding of our clients’ users.
* Manage and support research activities, suggesting appropriate and effective methodologies based on the project environment and your team’s priorities.
* Research inclusively with a wide range of users, including those with additional needs and other hard‑to‑reach groups.
* Consider the end‑to‑end user journey and external factors that may impact the user experience including business, policy, and technical constraints.
* Communicate research findings to different audiences, including your project team and stakeholders, in an actionable and effective manner which supports empathy building.
* Develop your user research skills while getting regular guidance and training to produce your best work and grow as a consultant.
Role
As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:
* Business Development – Leading or contributing to proposals, RFPs, bids, proposition development, client pitch contribution and client hosting at events.
* Internal contribution – Campaign development, internal think‑tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
* Learning & development – Training to support your career development and the skills demand within the company, certifications etc.
Your Profile
You will bring the below skills and experience:
* A keen interest in the field of user research and user‑centred design, keeping up to date with industry developments and conducting self‑led learning
* Some hands‑on experience of user research with an understanding of a range of methods and knowing when to apply them appropriately.
* Some experience in planning and conducting qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies.
* Familiar with quantitative methods such as surveys to identify actionable insights or add meaning to qualitative findings.
* Some experience utilising both quantitative and qualitative methods to identify actionable insights and find deeper meanings to your findings
* Familiarity with analysing and synthesising both qualitative and quantitative data
* Strong storytelling, communication, stakeholder management, and facilitation skills.
* Awareness of agile delivery methods.
* Experience or understanding of working with Government Digital Service (GDS) service standards, using GDS design principles.
* You currently hold an active SC (Security Check) Clearance or are eligible to receive SC clearance
Ideally, You Would Also Have
* Previous experience conducting research or working in a research‑focused role in a professional setting.
* A bachelor's degree in psychology, sociology, anthropology, Human Computer Interaction or any user experience degree or modules, and passion for technology’s unlimited potential and ability to engage with people.
* A love of learning – you are eager to take opportunities to develop your skills in parallel with the needs of your clients.
* Experience, understanding or interest in accessibility testing or inclusive design principles
Need To Know
At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to balance work‑life and embed hybrid working as the day‑to‑day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is important; we have trained Mental Health Champions and wellbeing apps such as Thrive and Peppy.
Csr
We’re focused on using tech to have a positive social impact and reducing our carbon footprint. Capgemini was named one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. Roles may involve periods away from home; London, Manchester or Glasgow are base locations with flexibility for assignments.
We offer a remuneration package with flexible benefits options and a variable element dependent on grade and performance.
About Capgemini
Capgemini is a global business and technology transformation partner helping organizations accelerate their digital and sustainable transition. It employs 350,000 team members in more than 50 countries, with strengths in AI, cloud and data, and capabilities across strategy, design, engineering and industry expertise. 2024 global revenues were €22.1 billion.
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