Role Summary
The IT Systems Engineer is responsible for providing primary first and second line IT support to local and international offices and remote/home based users.
Responsibilities
* Installing and configuring computer hardware operating systems, software, networks, printers, scanners and applications
* Monitoring and maintaining computer systems and networks
* Following diagrams and written instructions to repair a fault or set up a system
* Supporting the roll-out of new applications
* Setting up new users' accounts and profiles and dealing with password issues
* Responding within agreed time limits to call-outs
* Working continuously on a task until completion or escalating to Senior IT Systems Engineer if required
* Liaising with Client IT Departments as required
* Providing 1st and 2nd line support
* Prioritising and managing many open cases at one time
* Rapidly establishing a good working relationship with customers and other professionals, e.g., Helpdesks
* Scheduled maintenance upgrades
* Talking to clients and computer users to determine the nature of problems and helping to set up systems or resolve issues
* Responding to breakdowns
* Investigating, diagnosing and solving computer software and hardware faults
* Repairing equipment and replacing parts
* Obtaining replacement or specialist components, fixtures or fittings
* Sourcing and procuring relevant hardware and software for business and obtaining quotes for approval by IT Manager
* Ensuring compliance with health and safety legislation
* Maintaining records of software licenses
* Managing stocks of equipment, consumables and other supplies
* Maintain and promote positive working attitude
* Liaise with other members of personnel in a professional manner
* Liaise with subcontractors and clients in a professional manner
* Demonstration of safe approach in working practices
* Encouragement of attention to safety
* Responsible for ensuring professional development is maintained and identified competency requirements are undertaken in a timely manner
* Adherence to the Company Integrated Management System
* Compliance with quality assurance, health and safety and environmental policies
Qualifications
* HNC in computing studies or equivalent
Experience / Competence
* A working knowledge of IT operating systems, particularly Windows
* Experience of installing IT hardware and software
* Experience in Network and Server Infrastructure management and support (preferred)
* Exposure to the set up, install and support of video conferencing equipment and systems, including an awareness of latest technologies and opportunities in this field. (preferred)
* Administrative experience of on-site SharePoint solutions (preferred)
* Management of projects to upgrade technology on low scale (preferred)
* Excellent written and spoken English
Personal Attributes
* Go the extra mile
* Empower our people
* Never get complacent
* Engage our partners
* Step up and deliver
EEO Statement
We welcome applications from all persons regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran or disability status.
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