A bit about the role...
Working closely with Ian Workman, Chief National Officer, the Head of Chief National Office will play a critical leadership role in driving the strategic direction and operational effectiveness of the Directorate. You will join a small but highly skilled and collaborative team committed to delivering meaningful impact across the Social Housing, Safety and Ownership Directorate and the wider Agency.
Ian is committed to delivering a first‑class internal customer experience, ensuring that challenges are addressed proactively and resolved efficiently wherever possible. He champions innovative and creative approaches to complex organisational and operational issues, and values a collaborative and flexible way of working that embraces diverse perspectives to enable strong decision‑making and problem‑solving. He is passionate about creating a brilliant colleague environment to work and a key part of the role will be delivering colleague engagement and supporting initiatives to improve colleague NPS scores in colleague surveys.
This is a rare opportunity to shape the future of the Chief National Office within a fast‑growing, nationally significant organisation with a clear social purpose. Working with senior stakeholders and corporate service partners, you will ensure the efficient, consistent and effective delivery of priorities across the Directorate, while helping to design and embed improved ways of working, strengthened business planning, and enhanced organisational capability.
The role will support the design and delivery of key strategic initiatives across the Directorate, including business planning, budget oversight, colleague engagement, and communications. There are a number of high‑profile and ambitious programmes underway, making this an excellent opportunity to balance day‑to‑day leadership responsibilities with driving innovation and continuous improvement across the function.
While the core focus is enabling the Directorate to deliver against its strategic objectives, you will be comfortable managing multiple priorities simultaneously and will actively seek opportunities to improve processes, strengthen collaboration, and enhance service delivery.
A bit about you…
You will be confident supporting the Chief National Officer and Senior Leadership Team in navigating complex strategic and operational challenges, providing clear insight and ensuring alignment with wider Agency priorities. You will bring strong experience in business management, stakeholder engagement, and organisational leadership within a complex, multi‑disciplinary environment.
Delivering on an ambitious mission requires resilience and strong influencing skills. You will be comfortable engaging with senior stakeholders across the Agency and at the Ministry of Housing, Communities and Local Government (MHCLG), with a clear understanding of the commercial, operational and people impacts of decisions. You will bring energy and enthusiasm to your work, alongside the ability to negotiate, influence and drive outcomes in a fast‑paced and evolving environment.
As an experienced business management or executive office professional, you will have a proven ability to lead teams, exceptional organisational skills, develop capability, and foster an inclusive, collaborative culture. You will demonstrate a strong commitment to continuous improvement, effective communication, and delivering high‑quality outcomes through partnership working.
Who are we?
Homes England: The Housing and Regeneration Agency
We believe that affordable, quality homes in well‑designed places are key to improving people’s lives. As the government’s housing and regeneration agency, we create thriving new places and transform urban areas, combining the full breadth of our powers, expertise, land, capital and influence to bring investment to communities and get more homes built.
How? We form long‑term partnerships that bridge the gap between the public and private sectors to meet local needs and aspirations. We use our influence to champion the creation of sustainable homes, communities and places that are brilliantly designed for the people that live there now, and in the future. And we use our funding and support to build a more resilient, diverse and innovative housing sector, helping new entrants in the market, encouraging modern methods of construction and design, and promoting the utmost attention to building safety.
Together with our partners, we’re accelerating the pace of house building, remediation and regeneration across the country, as we seek to deliver ever more affordable homes in places people are proud to call home for generations to come.
What we offer...
As well as a competitive salary and 33 days annual leave, we are committed to 50/50 hybrid working. We’ll support you, wherever possible, so that you don’t miss out on what matters to you.
If you ever need a bit of extra help, we have a great employee assistance programme, financial wellbeing support and access to many great discounts with leading high street names.
Our range of network groups are also there to support you to be yourself at work and play a key role in helping shape our future.
If you are a member of a professional body, we’ll pay for your membership and once you get your digital kit, you’ll be good to go.
Homes England is a geographically diverse community. We work to a 50/50 office/home based model. Moving back into our office environments has enabled us to utilise our space and time together in the most collaborative way.
Please indicate your interest in the disability confident scheme.
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