Tenancy Services Officer / Housing Officer
Ellesmere Port, Blacon and Merseyside
Temporary - 3 months initially
Full time hours
£15.00 - £17.00 per hour
Our client
Morgan Hunt is currently working with a large Housing Association to recruit a Tenancy Services Officer / Housing Officer for a temporary period of approximately 3 months with the potential for extension. The patch will cover approximately 500 properties in the Cheshire West area (Ellesmere Port, Blacon, and Merseyside) with the expectation of being visible across the patch for at least 50% of the working week.
The role
As a Tenancy Services Officer / Housing Officer you will;
1. Identify support needs and deliver person-centred actions, either directly or through partner agencies, along with information, advice and guidance.
2. Be visible out in the community and be the first point of contact, getting to know our customers and tailoring service to their needs.
3. Take ownership for customer queries through to a successful resolution and ensure lessons learnt are built into future service delivery.
4. Use the pre-tenancy assessment process to identify and deliver any additional support, ensuring allocations are sustainable.
5. Deliver targeted actions and interventions in partnership with external stakeholder...