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Contract: Full-time and Part-Time contracts available
Job Title: Front Desk Agent
Location: St Andrews, Fife
First impressions are everything! As a Front Desk Agent, you will take care of guests from arrival to departure, ensuring a memorable experience.
Our focus is delivering a personalized, luxury experience, building relationships, and anticipating guests' needs. If you believe you're the right fit, we want to hear from you.
Responsibilities include:
* Greeting guests, checking in, responding to requests, and settling accounts with exceptional service
* Adding personalized touches to enhance guest experience
* Promoting hotel facilities and upselling opportunities
* Ensuring guest information is accurate and correctly entered
* Performing administrative tasks such as guest correspondence and reporting
* Promoting the Fairmont brand by adhering to our mission and values
Qualifications:
* Service-oriented personality; experience is a plus
* Experience with Opera or similar systems
* Fluent in English; additional languages are advantageous
* Eligible to work in the UK
Additional benefits:
* Competitive salary
* Staff shuttle to/from St Andrews
* Complimentary staff canteen
* 50% discount at Food and Beverage outlets
* Employee rates for Spa treatments and green fees
* Access to gym and pool facilities
* Opportunities for growth and on-the-job training
* Regular social events
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