We are proud to partner with a Digital Transformation and a Cyber Security Consultancy, who specialise in large scale technology programmes within the central government. They are seeking an experienced HR and Operations Manager to join there dynamic team. The ideal candidate will own and continuously improve the clients end-to-end onboarding experience and core HR functions, and develop and maintain operational playbooks for every department worldwide. This role will ensure all processes align with ISO 9001 standards, partner with tech and cyber teams on governance, and identify opportunities for automation. RESPONSIBILITIES Administer core HR functions such as contract management, benefits administration, performance reviews, and offboarding. Monitor ongoing performance metrics and coordinate regular check-ins with line managers to support employee development. Oversee health and safety compliance across all locations, ensuring alignment with local laws and industry best practices. Act as the primary HR contact for employees globally, providing consistent support across regions. Create, maintain, and disseminate operational playbooks for all departments, including sales, marketing, finance, customer success, and product. Ensure all documentation is clear, consistent, and aligned across global teams. Conduct regular reviews and gap analyses to ensure playbooks remain current and effective. Quality Management & Compliance: Lead efforts to align HR and operational processes with ISO 9001 standards. Maintain audit-ready documentation and support both internal and external quality assessments. Champion continuous improvement initiatives that meet quality management objectives. Governance & Collaboration: Collaborate with technology and cybersecurity teams to embed governance controls into HR and operational workflows. Participate in risk assessments and promote best practices for security within HR and operations. Partner with IT and process improvement teams to deploy tools such as bots, dashboards, and workflow automation platforms. Track and analyse key performance indicators (KPIs) to assess the effectiveness of automation initiatives. EXPERIENCE REQUIRED At least 5 years of proven experience in HR operations, process design, or operations management, ideally within a global or multi-regional environment. Strong knowledge of ISO 9001 quality management principles, with hands-on experience aligning processes to meet these standards. Demonstrated ability to develop, maintain, and optimise process playbooks or standard operating procedures (SOPs) across departments. Proficient in using HRIS platforms and automation technologies, such as workflow tools and robotic process automation (RPA). Skilled in MS Teams and SharePoint for documentation, collaboration, and knowledge management.