Senior claims associate, pi

Senior Professional Indemnity Claims Handler

About the Opportunity

An established and highly respected insurance organisation is seeking an experienced Professional Indemnity Claims Handler to join its growing Professional & Financial Risks team based in London.

This is an excellent opportunity for a claims professional looking to manage a varied portfolio of Financial Lines claims while developing their expertise within a collaborative and supportive environment.

The Role

The successful candidate will be responsible for managing a caseload of Financial Lines claims, with a primary focus on UK and international Professional Indemnity matters. Exposure to additional classes such as Directors & Officers (D&O), Financial Institutions (FI), and Cyber claims would be beneficial.

Key responsibilities include:

• Managing claims from notification through to resolution.
• Interpreting policy coverage and providing technical claims guidance.
• Liaising with insurers, brokers, clients, legal representatives, and other stakeholders.
• Maintaining accurate claims records and ensuring compliance with market and regulatory requirements.
• Handling claims via London Market systems and processes.
• Attending client meetings and supporting relationship management activities where required.
• Contributing to the continued development of the claims function and sharing technical expertise within the team.

About You

• Significant experience handling Professional Indemnity claims.
• Strong technical claims knowledge and policy interpretation skills.
• A solid understanding of London Market claims processes and practices.
• Experience using London Market claims systems, including ECF and CLASS.
• Excellent communication and stakeholder management skills.
• The ability to work independently while contributing effectively within a team environment.
• A proactive approach to learning, development, and career progression.

Desirable Skills & Qualifications

• Exposure to D&O, Financial Institutions, or Cyber claims.
• ACII qualification or active progress towards ACII certification.

What's on Offer

• Competitive salary and benefits package.
• Ongoing professional development and study support.
• Career progression opportunities within a growing business.
• A collaborative and supportive team environment.
• London-based role with a strong focus on in-person collaboration and training.

If you're an experienced Professional Indemnity Claims professional looking for your next challenge, we'd love to hear from you. Apply now to learn more about this opportunity.