Advisor - Private Sector Housing
Permanent
Based in Eastbourne and Lewes
20 hours per week
Band C £26,394- £27,685 pro rata
We are seeking an individual with drive and enthusiasm to join our customer focused Regulatory Services team, who work closely with our customers and partners to deliver our Private Sector Housing service across Lewes District Council and Eastbourne Borough Council areas.
As an Advisor you will:
· Provide customer focused advice on a range of issues.
· Interact with customers across multiple channels - face to face, phone, letter, email, customer portal, self-service channels and a range of social media channels.
· Effectively handle cases in conjunction with Specialist Advisors.
· Process a range of applications and grants, including Disabled Facilities Grants.
· Provide support to a team of Specialists in managing databases, taking responsibility for the quality of data and for updating the systems and the customer.
· Work with other team members to organise and manage workloads effectively, ensuring that all customer and performance standards and targets are achieved.
· Review and moderate reports and requests, proactively managing and resolving them where possible or referring them to the relevant team or contractor using scripts and processes when required.
· Actively develop and maintain a good working knowledge of the councils' processes and procedures.
The successful candidate will be a strong team player with unflagging enthusiasm and genuine commitment to delivering excellent customer service, with focus on fulfilling the councils' aims and objectives. They will be customer focused, adaptable and have the ability to work with minimal supervision.
Closing date for applications: 9th October 2025 at midday
Job Types: Full-time, Permanent
Pay: £26,394.00-£27,685.00 per year
Benefits:
* Casual dress
* Company pension
* Cycle to work scheme
Education:
* A-Level or equivalent (preferred)
Experience:
* customer service: 1 year (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: Hybrid remote in Eastbourne BN21 4TL