Location: York
Salary: Competitive + Fantastic Benefits
Overview
As a Retail Advisor, you will be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
At Virgin Media O2, we are not just about keeping people connected; we are about making every interaction meaningful.
Responsibilities
* Welcoming customers with a friendly, approachable attitude.
* Building rapport to understand their needs and recommending tailored solutions.
* Showcasing our innovative products and meeting performance goals.
* Helping to maintain an inviting and organised store environment.
Must-Haves
* Confidence, communication skills, and a passion for delivering great service.
* Resilience and motivation to achieve individual and team goals.
* Flexibility to adapt to different shifts and customer demands.
* An open mind, ready to learn and grow in a fast-paced retail setting.
Other Desired Qualities
* A genuine interest in technology and how it can make life better.
* Previous experience in retail, sales, or customer service (though not essential).
* A proactive attitude and team spirit to thrive in a collaborative environment.
Benefits
We will set you up for success with a supportive team and exceptional tailored training: a 4‑day (30‑hour) induction within the first two weeks of your start date.
* Competitive hourly rate of £13.45, with potential to earn more through our accreditation programme.
* Private medical cover through BUPA, including upgrade options to cover loved ones, a healthcare plan, and critical illness insurance.
* Market‑leading maternity, paternity, neonatal, and carers leave policies.
* 23 days’ annual leave and your birthday off; option to buy and sell up to 5 extra days.
* Excellent pension scheme, matching up to 10%.
We also offer a wide range of support, rewards and tools focused on helping you prioritise what really matters.
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