A leading international professional services firm is seeking a Global Senior Client Account Manager to help drive its newly expanded global client programme. This is a senior role for someone who can bring structure, consistency and best practice to account management across multiple regions, while leading and developing a London-based team.
The Role
You will take responsibility for both team leadership and hands-on global client account management. Key aspects include:
* Leading and developing the UK Client Account Management (CAM) team, ensuring consistent ways of working and high-quality delivery.
* Embedding global best practice by training CAM and BD teams across the UK, EMEA, APAC, the US and Latin America.
* Managing a number of global key clients yourself, working closely with Client Relationship Partners to create and deliver strategic client plans.
* Building strong relationships with senior client contacts across legal, claims, procurement and C-suite roles.
* Identifying cross-selling opportunities, gathering client intelligence and ensuring client listening activity is carried out across accounts.
* Coordinating activity across global BD, Marketing and Pursuits teams to ensure joined-up client service.
* Supporting pitches, commercial discussions, financial management and revenue planning for global accounts.
What You Bring
* Strong experience in client account management, ideally on an international or multi-office scale.
* Proven team leadership skills, including coaching, performance management and developing others.
* Confidence working with senior partners and stakeholders across multiple regions.
* A proactive, organised approach with the ability to drive global consistency and best practice.
* Commercial awareness and the ability to spot growth opportunities across complex client portfolios.
Equal Opportunities
As a responsible business, it is important that we represent the diversity of our people, our clients and our communities. We believe that the firms that thrive are those with the most diverse team; that's why we work so hard to source the best talent from the broadest pool possible. As an equal opportunities employer we strive to accommodate anyone who may have specific needs. If you require reasonable adjustments to be made during the selection process, please talk to a member of the recruitment team so that any required adjustments can be made in advance.